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When an injury occurs, we’re here to help you get the care you need.

Care that gives you the confidence to move forward. Our claims experts will be with you every step of the way, from getting medical care to making a plan to safely return to work.

If you become injured at work

Call NurseAid 24/7 | 1.800.442.0593

NurseAid 24/7 Work Injury Line logo
1

Immediately tell your supervisor you’ve been injured.

2

Call the MEM NurseAid+ 24/7 Work Injury Line together for non-emergency injuries.

Make the call even if the supervisor is unavailable.

3

Get personalized treatment recommendation and care coordination by a registered nurse.

Learn the best course of action — self-care, clinical referral or telemedicine.

4

See a doctor now with telemedicine.

Injuries are evaluated, diagnosed, and treated via video.

Your benefits

When you have a work comp claim with MEM, you have three options to receive your claim payments:

  • Debit card: funds deposited directly into your bank account via your debit card (recommended, quickest method)
  • Direct deposit (ACH): funds deposited directly into your bank account via a checking account and routing number
  • Check: physical check mailed to you

Claims Pay Portal

Your claims representative will email you a link to access our Claims Pay Portal. You’ll need three pieces of information:

  • Claim number
  • Date of injury
  • Last four digits of your social security number
View FAQ for Claims Pay Portal

If you haven’t received your email or can’t access the portal, contact Claims Care at 1.800.440.0593.

Frequently asked questions

If you’re injured, navigating work comp shouldn’t be a headache. We’ve answered your common questions about benefits, medical care and more in our FAQs.

Work Comp Benefits

Medical Care

Reporting and Managing Claims

Return to Work

Need to file a new claim?

Report an Injury