If you are interested in employment opportunities with MEM, please e-mail your resumé to employment@mem-ins.com. MEM offers a comprehensive and competitive benefit package.

Employment is contingent upon successfully passing a drug test. MEM is an at-will, equal opportunity employer. If you have questions or need individual accommodations, please contact our Human Resources Department at employment@mem-ins.com or 573.499.9714. 

Senior Systems Administrator

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
The Systems Administrator’s role is to implement strategies for and administer MEM’s Windows\Linux and networking systems. Support functions include assisting with planning and design, installation, configuring, maintenance, control, optimizing, and diagnosis and repair of these systems. In addition, the position will provide support for implementing departmental tactics and corporate projects which support MEM’s Strategic Business Plan. This individual will apply communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments, with limited supervision. General and specific assignments are outlined below.

ESSENTIAL FUNCTIONS

  • Perform job duties in accordance with MEM’s vision, mission and values.
  • Participate with group members on recommendations supporting system software, hardware, processing needs; system enhancements and their corresponding impact on Windows\Linux systems, networks, telecommunications and IT security system effectiveness; provide input on the feasibility of option(s) being considered; and assists in the implementation plans, requirements and schedules.
  • Perform troubleshooting procedures to identify and correct basic and complex system hardware and software errors. Tasks include diagnostics, vendor or maintenance contractor contact where appropriate, remedial action, documentation of both the problem and its resolution, and communicating with the MEM staff for which the malfunction has an impact.
  • Confer with other systems personnel to discuss Windows\Linux, network or telecommunication software and hardware induced problems.  Provides technical inputs in investigating and resolving complex problems using software and hardware monitors, utilities, tools and/or vendor assistance. 
  • Develop, implement and maintain policies, procedures and associated training plans for system administration and appropriate use.
  • Practice hardware and software asset management, including maintenance of hardware component inventory and related documentation and technical specifications information.
  • Provide support during non-standard business hours, which include early mornings, evenings, weekends & holidays in required circumstances and is on call 24 hours a day 7 days a week as needed or as scheduled.
  • Prepare standard operating procedures, including flowcharts and checklists for resolving end-user hardware requests and problems.  Documents activities and changes.
  • Help manage and administer data center/computer room, UPS, HVAC and fire suppression system.
  • Provide 2nd level technical support to the Help Desk within defined SLA requirements.
  • Provide backup support to other Systems Administration staff.
  • Ensure the confidentiality of all types of sensitive corporate and user data.
  • Assist in the design, testing, and implementation of the disaster recovery plan.
  • Continue to develop professional skills in the IT field through research, manuals, seminars, courses, etc.
  • Facilitate and manage small systems projects as needed.
  • Perform other duties and responsibilities as assigned.

ASSIGNED (Windows Administration)

  • Administer all Windows systems, including hardware and operating systems and their corresponding or associated software.
  • Administer communications and connection solutions, including local area and wide area networks, company web site, intranet, and Internet applications as it relates to Windows\Linux systems.
  • Use existing tools to monitor the performance of Windows\Linux\WMware systems, assess performance statistics, summarize them, and raise alarms where appropriate.
  • Administer Microsoft Services such as: Active Directory, Group Policy, DNS, DFS, File and Print.
  • Administer Microsoft applications such as: Exchange, IIS and SharePoint.
  • Administer VMware ESXi environment
  • Administer VMware Horizon VDI environment
  • Administer the enterprise Antivirus solution.
  • Recommend, schedule, and perform Windows software updates and upgrades.
  • Distribute and supervise Windows server storage space allotments.
  • Analyze Windows system or application usage and plan for growth or increases in hardware or software capacities.
  • Administer end-user accounts, permissions, and access rights for Windows and associated software.
  • Administer server system backup and restore processes and maintain offsite data retention servers and storage.
  • Conduct research on network products, services, and standards in support of network procurement and development efforts.

QUALIFICATIONS

Education:
Bachelor degree in the field of engineering or computer science or a comparable combination of education and experience is required.

Experience:

  • 5 or more years of experience administering and managing Virtualized Windows environments with advanced VMware ESXi experience; prior experience with medium to large enterprise environments that includes multiple site locations.
  • Substantial experience managing and administering AD including services and systems for DNS, DHCP, DNS, SMTP and others in support of our infrastructure needs.
  • On-premise to a cloud, cloud to on premise IT integration, hosting, migration experience.
  • Experience with PowerShell scripting.
  • Experience with managing SANs for data storage and backup needs.
  • Experience with installing and managing Server Updates and patches for Microsoft and 3rd Party software.
  • Maintaining valid SSL Certificates for all websites and servers, order, install and configure as needed.
  • Understanding of Data Center technology implementation best practices.
  • Solid understanding of fundamental networking design (VLANs, IPSec, and load balancing and distributed computing concepts.
  • Interpersonal and collaborative skills to effectively work with IT managers, technical staff, and non-technical staff.

Certifications/Designations:
Certification in one or more systems or technologies required.

Skills:

  • Extensive application support experience with systems and networking software, and networking protocols
  • Ability to operate tools, components peripherals, and testing accessories
  • Analytical and creative problem solving skills
  • Adept at reading, writing, and interpreting technical documentation and procedure manuals
  • Excellent written, oral, listening and interpersonal communication skills
  • Keen attention to detail
  • Ability to communicate ideas in both technical and user-friendly language
  • Self-motivated and directed
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Strong organization skills
  • Ability to successfully work in a team-oriented, collaborative environment

Language Proficiency:
Must be able to read, write and speak English fluently.  Must possess excellent oral and written communications skills.  Must speak clearly in person and over the telephone.

Physical Demands:
A person in this position will be required to sit, stand, move about, lift computers and their components, and handle cords and wires and other small objects.  A person in this position must have stamina to work extra hours when necessary, including evenings and weekends.  Travel may include MEM’s branch offices as well as to vendors or conferences and training. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.


Chief Actuary

Full-Time-Columbia

SUMMARY
Manage staff that is responsible to use actuarial information and data, perform operational analysis, project future trends, and create recommendations based on that data as a foundation for corporate decisions.  

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. 

  • Perform job functions in accordance with MEM's vision, mission and values. 

Management Responsibilities

  • Manage and lead Actuarial/Analytical Function of MEM
  • Oversee upgrade in analytical talent and mindset at MEM
  • Be a driving force for movement towards more data-based decision making
  • Liaise with Executive Team to provide necessary data to run the business and look for ways to improve the level of analytical understanding
  • Manage time efficiently to ensure department's and company's highest priorities and objectives are met.
  • Effectively manage company resources
  • Maintain positive working relationships with coworkers throughout the company.
  • Provide work direction and training in performing financial/investment account reconciliation, analysis and/or reporting functions. Schedules and prioritizes workloads; resolves employee work procedure/technical questions and concerns; devises/explains departmental operating policies and procedures.
  • Conducts employee performance evaluations and formulates plans for employee development.
  • Manage a technical and professional staff and create an efficient team environment.

Non-Management Responsibilities

  • Develop operating standards, policies and procedures for the Actuarial and Operational Analysis function in accordance with "best practices" within the workers compensation industry.
  • Project future financial and operational results based on an analysis of historical trends and appropriate assumptions of future events. Make recommendations for future corporate activity based on accurate data and quality information.  
  • Complete Quarterly Reserve Study: In conjunction with direct reports, includes preparation and analysis of data for quarterly meetings with claims, calculation of indicated carried reserve, revised redundancy (deficiency) of financial reserves, best estimate ultimate loss and loss adjustment expense, revised frequency and severity trends and other actuarial assumptions for input into financial models, and quarterly statement Part 3 IBNR split. Discuss and communicate results and trends with Exec Team for use in strategic planning and running the business.
  • Interface with our consulting actuaries to supply information for periodic actuarial reviews and special studies.  
  • Review actuarial studies and make recommendations for appropriate company responses.  
  • Inform management of emerging business and operational trends and make recommendations for action based on these observations.  
  • In conjunction with direct reports, recommend periodic adjustments of premium rate filings based on company financial results and market conditions.
    -   Prepares market environment data, including competitor rate analysis and
        available premium and payroll by class in MO, to look for market opportunities.
    -   Prepares and delivers presentation of MEM actuarial data to NCCI.
    -   Prepares alternate rate indications based on Worst, Base and Best case loss ratio
        trends.
    -   Prepares alternate implied combine ratios based on different rate change
        assumptions and loss ratio trends.
    -   Analyzes NCCI loss cost filing.
    -   Responds to DOI rate inquiries
  • Class Ratemaking Review:  Update of model formulas and data inputs, calculation of class rates, and coordination of implementation of final class rates by tier.  
  • Oversee the company's Enterprise Risk Management program.
  • Provide full actuarial support for current and future financial statement preparation needs.
  • Make reinsurance recommendations:  analysis of large losses for reinsurance, analysis of broker actuarial loss pick analysis for reinsurance pricing, review of reinsurance submission.
  • Provide full actuarial support for any M&A projects, as needed.
  • As new companies are purchased, provide actuarial support as needed, to get the new companies operational, including any state filings for desired states that may be need to become fully compliant with all state parameters.
  • Collaborate with Sales and Underwriting to make sure they have the actuarial tools needed to properly price risks.
  • Analyze complex data and translate it into meaningful reports.
  • Make recommendations regarding dividends.
  • Manipulate complex statistical data to create a variety of "what if" scenarios as a basis for company decisions.  
  • Coordinate meetings and other functions.
  • Assist others with their work assignments
  • Team with others to achieve work goals
  • Coordinate meetings and other functions.
  • Perform other duties as assigned by the Vice President of Finance.  

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
A bachelor's degree in Business Administration, Mathematics, Statistics, Insurance, Finance, Economics or other closely related area is required.  MBA preferred.  

Experience
A minimum of 10 years in commercial insurance is required.

Designations/Certifications
ACAS or FCAS actuarial designation required.

LANGUAGE SKILLS

  • Ability to read and comprehend basic/complex instructions given from written and oral sources.  
  • Ability to write basic/complex correspondence. 
  • Ability to effectively present information to top management, employees, the public.
  • Ability to read, write, speak and comprehend English fluently.

MATHEMATICAL SKILLS

  • Ability to understand basic mathematical relationships and formulas.
  • Ability to understand and employ basic/complex accounting mathematics.

REASONING ABILITY

  • Ability to work with little or no supervision.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.
  • Ability to deal with problems involving several concrete variables in a variety of situations.

COMPUTER SKILLS AND ABILITIES

  • Basic/expert level of knowledge of word processing software and presentation software. 
  • Expert level of knowledge of spreadsheet software.

PHYSICAL DEMANDS
An employee in this position will sit, move around, handle papers and files, speak on the telephone, perform computer entry, and retrieve computer information. May be necessary to travel to other states, drive to other cities, make public appearances and presentations, represent the company as needed.


Accounting Specialist

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
This is a position that performs a variety of financial accounting functions to streamline data from a variety of sources.  This position will be responsible for corporate bank account reconciliations, review and routing of accounts payable invoices, various monthly journal entries, the daily cash report, gathering information for W-9 preparation and 1099's, preparing the quarterly sales/use tax report, performing calculations to reconcile/balance accounts and reinsurance billing and receivables.  

ESSENTIAL FUNCTIONS

  • Perform job duties in accordance with MEM's vision, mission and values.
  • Compiles, maintains and analyzes financial information to set up and prepare journal entries to record a variety of company expenses for entry into the general ledger on a monthly basis.
  • Reviews all invoices in ImageRight and determines whether or not they are coded properly and that they have the appropriate approval signature then releases to the 'pending payment step".
  • Performs calculations to reconcile/balance general ledger accounts on a monthly basis.  Reviews/researches discrepancies and determines appropriate action.
  • Prepares the bank reconciliations on a monthly basis.  Researches any outstanding items and prepares journal entries to clear reconciling items when appropriate.
  • Reconciles cash receipts and disbursements and enters the data on the daily cash report.
  • Analyzes cash receipts reports, reconciles totals, and prepares daily cash suspense entries from this data.
  • Determines which payments are to be included in the end-of-year accrual and tracks those payments for the annual audit.
  • Compiles and reconciles daily electronic payments to the bank and Guidewire. Primary contact for electronic payment questions and will provide a high level of customer service in this area.
  • Resolves questions and problems relating to the organization's accounting information and submits recommendations and/or implements corrective actions.
  • Sends out W-9 letters to new suppliers, track responses and enters information into Oracle.  Controls all aspects of 1099 reporting; verifies TIN's and prepares 1099's for submission to IRS.
  • Reviews payables and determines which invoices are subject to the sales/ use tax.  Files quarterly sales/use tax report with the state.  
  • Primary backup for check problems, accounts payable, remote deposits and check printing.
  • Responsible for tracking failed ACH payments (NSF's) and sending appropriate paperwork through ImageRight workflow.
  • Enters reinsurance recovery and billing data into reinsurance software system.  Sends requests for reimbursement to the appropriate reinsurer. 
  • Payroll backup duties - Responsible for processing, transmitting and downloading payroll once a quarter and at other times as necessary.  Deliver paychecks to the department secretary.  Answer payroll disputes/questions from employees as required.
  • Make copies, files miscellaneous papers as directed, types labels and short documents.
  • Participates in special projects and performs other duties and responsibilities as required to fulfill job functions or as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
A bachelors or associates degree in accounting or related area is preferred or an equivalent combination of education and experience.

Designations/Certifications:
None Required.

Experience:
Five years or more experience performing general accounting functions.

Skills:

  • Ability to work effectively in a multi functional business unit. 
  • Knowledge of MS Word and intermediate or advanced Excel spreadsheet skills.
  • Ten key skills.
  • Ability to understand and employ intermediate accounting mathematics.
  • Ability to work with little or no supervision.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to manage multiple priorities and meet established deadlines.
  • Intermediate experience with Oracle Financials.
  • Ability to identify problems and determine the best course of action.

Language Proficiency:
Must be able to communicate effectively in English in writing, on the telephone and in person using correct grammar, spelling, punctuation, sentence structure and vocabulary.

Physical Demands:
A person in this position will sit and move about, make computer entries and retrieve information from the computer, make copies, use the telephone, and fax materials.   Must have keyboarding capability to enter and retrieve computer information.  Must be able to reach into file cabinets.   

Licenses: 
None required.


Systems Administrator

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
The Systems Administrator’s role is to implement strategies for and administer MEM’s Windows\Linux systems and networking. Support functions include assisting with planning and design, installation, configuring, maintenance, control, optimizing, and diagnosis and repair of these systems. In addition, the position will provide support for implementing departmental tactics and corporate projects that support MEM’s Strategic Business Plan. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments, with limited supervision. General and specific assignments are outlined below.

ESSENTIAL FUNCTIONS 

  • Perform job duties in accordance with MEM’s vision, mission and values.
  • Lead work unit planning functions. Provides supervisor and group members with recommendations on system software, hardware, processing needs; system enhancements and their corresponding impact on Windows\Linux systems, networks, telecommunications and IT security system effectiveness; provide input on the feasibility of option(s) being considered; and assists in the implementation plans, requirements and schedules.
  • Perform troubleshooting procedures to identify and correct basic and complex system hardware and software errors. Tasks include diagnostics, vendor or maintenance contractor contact where appropriate, remedial action, documentation of both the problem and its resolution, and communicating with the MEM staff for which the malfunction has an impact.
  • Confer with other systems personnel to discuss Windows\Linux, network or telecommunication software and hardware induced problems.  Provides technical assistance in investigating and resolving complex problems using software and hardware monitors, utilities, tools and/or vendor assistance. 
  • Interact and negotiate with vendors and contractors to secure hardware and software products and services and to resolve billing issues.
  • Develop, implement and maintain policies, procedures and associated training plans for system administration and appropriate use.
  • Practice hardware and software asset management, including maintenance of hardware component inventory and related documentation and technical specifications information.
  • Provide support during non-standard business hours, which include early mornings, evenings, weekends & holidays in required circumstances and is on call 24 hours a day 7 days a week as needed or as scheduled.
  • Prepare standard operating procedures, including flowcharts and checklists for resolving end-user hardware requests and problems.  Documents activities and changes.
  • Help manage and administer data center/computer room, UPS, HVAC and fire suppression system.
  • Provide backup support to the Systems and Security staff.
  • Provide 2nd level technical support to the Help Desk within defined SLA requirements.
  • Ensure the confidentiality of all types of sensitive corporate and user data.
  • Assist in the design, testing, and implementation of the disaster recovery plan.
  • Prepare systems budget recommendations.
  • Continues to develop professional skills in the IS field through research, manuals, seminars, courses, etc.
  • Facilitate and manage small systems projects as needed.
  • Provide guidance and/or instruction to junior staff members.
  • Perform other duties and responsibilities as assigned.

ASSIGNED (Windows\Linux Administration)

  • Manage and administer all Windows\Linux systems, including hardware and operating systems and their corresponding or associated software.
  • Manage and administer communications and connection solutions, including local area and wide area networks, company web site, intranet, and Internet applications as it relates to Windows\Linux systems.
  • Monitor performance of Windows\Linux systems and its served devices. Use existing tools or write tools to assess performance statistics, summarize them, and raise alarms where appropriate.
  • Manage and administer application servers such as Boss, Tomcat and Cruise Control as well as Microsoft Servers to include Exchange, File, SQL and Helpdesk Suite.
  • Recommend, schedule, and perform Windows\Linux software updates and upgrades.
  • Distribute and supervise Windows\Linux server storage space allotments.
  • Analyze Windows\Linux system or application usage and plan for growth or increases in hardware or software capacities.
  • Install and configure Windows\Linux messaging and print systems.
  • Administer and maintain Windows\Linux and associated software, end-user accounts, permissions, and access rights.
  • Perform Windows\Linux system backups and restores and maintains offsite storage and tape inventory.
  • Conduct research on network products, services, and standards in support of network procurement and development efforts.

QUALIFICATIONS

Education:
A Bachelor’s degree in Computer Science or related field or a comparable combination of education and experience is required.

Experience:
Four years experience in computer or related industry that includes short-range planning, systems administration, and diagnosis and repair responsibilities; prior experience with medium to large enterprise environments that include multiple site locations.

Certifications/Designations:
Certification in one or more systems or technologies required.

Skills:

  • Extensive application support experience with systems and networking software, and networking protocols
  • Hands-on hardware and software troubleshooting skills
  • Ability to operate tools, components peripherals, and testing accessories
  • Project management skills
  • Proven analytical and creative problem solving skills
  • Adept at reading, writing, and interpreting technical documentation and procedure manuals
  • Proven written and oral communication skills
  • Proven listening and interpersonal skills
  • Proven experience with core software applications including Excel, Word, Visio and MS Project
  • Keen attention to detail
  • Ability to communicate ideas in both technical and user-friendly language
  • Self motivated and directed
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Strong organization skills
  • Ability to successfully work in a team-oriented, collaborative environment

Language Proficiency:
Must be able to read, write and speak English fluently.  Must possess excellent oral and written communications skills.  Must speak clearly in person and over the telephone.

Physical Demands:
A person in this position will be required to sit, stand, move about, lift computers and their components, and handle cords and wires and other small objects.  A person in this position must have stamina to work extra hours when necessary, including evenings and weekends.  Travel may include MEM’s branch offices as well as to vendors or conferences and training. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.

License:
None


Service Desk Technician

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
The Service Desk Technician’s primary goal is to provide first-level technical support to MEM’s employees.  The Service Desk Technician must provide support for all MEM’s software applications, desktop and laptop computers, phones, printers, Internet/web connection devices and work station/server support.  The position will recommend, implement and improve customer service strategies, work processes and technologies, which optimize the cost effectiveness and reliability of Information Services resources.  

Essential Functions

  • Perform job duties in accordance with MEM’s vision, mission and values.
  • Provide support to MEM employees within agreed SLAs by responding in a timely manner and using troubleshooting techniques to resolve user problems and concerns.  Provide first-level support for all MEM’s computer hardware and software.
  • Document all calls with clear and concise problem descriptions and resolutions in the Service Desk tracking software.  
  • Responsible for setting up new users and implementing changes to MEM user accounts including MEM’s Policy and Claims Systems, Document Imaging System, Email and Windows as needed in accordance with documented procedures.
  • Work with other Information Technology staff for problem resolution.  Provide detailed problem descriptions to IT staff to ensure that problems are correctly identified and handled appropriately.
  • Prepare written documentation for Service Desk support manual.   Update manual as needed to ensure accurate information for peer staff members.    
  • Identify the training needs of users and recommends potential training for MEM’s users to the IT Operations Supervisor.
  • Assist in creating a master image for desktop and laptop computers.  Using the master image, setup computers with corporate and department software and ensure that the applications and hardware are properly working.  Assist with coordinating the installation and/or pickup of all equipment in all MEM branch locations.
  • Ensure that defective equipment is replaced as soon as possible to reduce downtime for MEM employees. Work with the Asset Coordinator and vendors to return and replace defective equipment in a timely manner.
  • Set up video conferencing meetings and projector equipment as needed for corporate meetings.  Ensure that the equipment is properly set up and working prior to the meetings.
  • Update software and equipment inventory changes to provide accurate record keeping.
  • Assist in annual inventory audits to ensure accountability of Information Technology assets and compliance audits through established methods, policies and procedures.
  • Assist in coordination of personnel and equipment moves and requirements necessary to support corporate facility needs.

QUALIFICATIONS

Education:
Two years of college education in a computer science or related field.

Experience:

  • Two years customer support experience in computer or related fields.
  • Detailed level knowledge of current techniques and hardware and software capabilities of personal computers, local area networks, and connectivity capabilities with network servers. 

Skills and Abilities:

  • The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
  • Methodical approach to problem solving using appropriate tools

Language Skills:

  • Must be able to read, write and speak English fluently.
  • Must possess excellent oral and written communications skills.  
  • Must speak clearly in person and over the telephone.

Proficient in the following technologies:

  • Windows Vista
  • MS Office 2007 Suite
  • Internet Explorer (10 and up)
  • Service Desk incident tracking software

Physical Demands:

  • A person in this position will be required to sit, stand, move about, lift computers and their components, and handle cords and wires and other small objects. 
  • A person in this position must have stamina to work overtime when necessary, including evenings and weekends.

License:
None


Fleet and Facilities Manager

Full-Time-Columbia

SUMMARY
Direction and management provided for the corporation’s physical facilities, including Previsor. This position is responsible for buildings, grounds, furnishings, corporate vehicles and the security of assets and people. Also provides leadership to company safety committee and disaster recovery team.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Management Responsibilities

  • Perform job functions in accordance with MEM’s vision, mission and values.
  • Manage the company’s vehicle fleet efficiently, in accordance with MEM policy. To include maintaining a record keeping system to account for fleet vehicles, scheduled maintenance, cost of maintenance and other vehicle facts. Arrange for appropriate replacement of vehicles on a timely basis to ensure optimal financial and operational results; Assure all maintenance and repairs are scheduled and completed.
  • Obtain vehicles with appropriate equipment and assign them to staff as necessary; complete all vehicle purchases and licensing documentation; and provide orientation to users of vehicles.
  • Assist with reviewing road conditions during inclement weather and maintain contact with regional managers in Satellite offices to insure offices can open safely.
  • Schedule and contract snow removal for Satellite locations; Assist with snow removal at corporate headquarters.
  • Oversee and maintain grounds at all offices to include but not limited to irrigation system, mulching, flower installations.
  • Purchase and maintain appropriate equipment to effectively perform maintenance throughout the grounds.
  • Maintain and inventory office equipment, furniture and fixtures. Plan for replacement of items as needed. Purchase items in a timely manner.
  • Setup and monitor security systems.
  • Maintain storage facility.
  • Take necessary steps to assure the security of vehicles, corporate facilities, and their contents.
  • Manage office space to accommodate staff size and business needs.
  • Maintain company standard with regard to lease terms, building projects, space planning and creating environments.
  • Relocate furniture as necessary. Assemble new installations, relocate open office systems, and maintain and repair office systems as needed.
  • Assure a comfortable work environment for staff with respect to building facilities, noise level, etc.
  • Manage and perform all work related to the maintenance of building including but not limited to HVAC, emergency generator, plumbing, electrical, custodial and security of all properties.
  • Oversee and provide custodial needs for the building.
  • Promote a positive team environment with employees, policyholders, vendors and customers.
  • Supervise contractors and vendors as they relate to Fleet and Facilities.
  • Develop and maintain a relationship with all contractors and vendors ensuring efficient facility operations.
  • Manage annual department budget.
  • Regularly inspect properties for areas of concern.
  • Ensure compliance and implementation of policies as they relate to Fleet and Facilities.
  • Serve as primary contact for facility related emergencies, which may require evening and weekend work.
  • Oversee and provide event coordination. Ensure proper scheduling of set up and take down for meetings, events and otherwise as directed.
  • Monitor performance of service providers, maintain service quality, and terminate suppliers who are not performing to MEM standards. Search for best pricing without sacrificing quality.
  • Perform other duties as assigned.

QUALIFICATIONS
 

Education
Bachelor’s degree in business, accounting or a related field preferred.

Experience
At least three years management or supervisory experience.

SKILLS AND ABILITIES

  • Knowledge of HVAC, electrical, plumbing, security and alarm systems.
  • Strong project management, organizational, analytical, negotiation, problem-solving, written and oral communication skills.
  • Knowledge of vehicle operations and maintenance.
  • Knowledge of laws and procedures regarding purchases, licensing and disposition of vehicles, furnishings and fixtures.

LICENSES
Valid class E driver license required.


Claims Service Representative

Full-Time-Springfield

SUMMARY
This is a responsible Non-Exempt, administrative position, which will work independently and in a team setting, with moderate supervision and within assigned authority.

Under the general direction of the Claims System and Services Manager, provides a "human voice" for MEM by taking inbound first notice of loss and inquiry calls from our insureds, claimants, attorneys and others, resolving their claim's related questions and issues in accordance with company designed guidelines aimed to result in superior customer service and customer retention. Initial loss taking and set-up including, but not limited to: recognizing and opening appropriate exposures based on facts of loss, documenting specific details of loss, education on claims programs, validating the claim assignment, using judgment and initiative to determine additional services or identify solutions specific to the callers' needs. Also responsible to handling new loss reports ranging from severe human trauma to minor accidents/incidents. Responsible for identifying customer needs and working to meet those needs using appropriate customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Non-Management Responsibilities

  • Provide excellent customer service and a "human voice" for MEM customers with clear answers to inquiries and appropriate referral as needed.
  • Responds to complex telephone, electronic and written inquiries from policyholders, producers, medical providers, Department of Insurance, Division of Workers' Compensation, Department of Social Services, agencies, attorneys and injured workers regarding claims and special programs and services that are available.
  • Documents each customer encounter and resolution in the appropriate computer tracking system.
  • Identifies, reports and documents system discrepancies. Identify and assist in "best practices' and seek continuous improvement of performance in claims services. Participate in user acceptance testing for system enhancements and changes as requested. Assist in developing and maintaining updates to training and procedure manuals.
  • Accurately completes online/hardcopy forms and routes to the appropriate claims representative, department, or outside entity. Responds to medical records requests by completing collation, placing in chronological order and mailing to appropriate facility. Collate all claims letters, medical and expense checks and EOB's to ensure compliance with not releasing personal data.
  • Scan, index and process assigned workflows (new claims, correspondence, bills, file maintenance, DWC Info Requests, etc.) in a timely manner. Import emails from both internal and external customers to ensure placement in appropriate electronic claim file.
  • Investigate, process and record all claims check cancellations and stop payments for proper financial claims transactions in the appropriate claims system screens.
  • Meets and maintains production and quality standards, counts, and inquiry response turnaround times and reprocesses items as appropriate.
  • Investigates new losses for inconsistencies or errors and contacts the insured to verify submitted data.
  • Identifies initial compensability and possible drug/safety/alcohol violations upon new claim entry and documents the claim appropriately to send notification to the assigned claims representative or claims unit.  
  • Identifies subrogation upon new claim entry and documents third party liability in order to maximize potential recovery dollars.
  • Review and process payment requests for mileage or other payments as directed.
  • Champion and promote internet services to producers and policyholders.
  • Documents files with all relevant facts and actions taken
  • Ensures system data integrity by entering and maintaining accurate information in required fields. Accurately classifies the injured worker under the correct classification code. Performs updates to the classification codes for policy term audits. Process policy refresh within the claims system in addition to performing appropriate data updates to ensure the most recent and accurate data is displayed.
  • Maintain cross-departmental teamwork and communication with Underwriting, Premium Consultation and Loss Prevention. Completes Risk Alerts as appropriate.
  • Provides appropriate level of service to both internal and external customers, communicating claim status to Producers and Policyholders as requested. Complies with standards for service. Takes prompt action to respond to and resolve complaints and problems. Assists Policyholders and producers with questions or training needs as requested. Understand and anticipate customer needs and provide cost-effective solutions to inquiries.
  • Successfully perform other duties in relation to training and development required for advancement to a Sr. Claims Service Representative.
  • Ability to effectively communicate and work with individuals who may present challenging situations or behavior, which can sometimes include cultural and/or language barriers.
  • Performs other duties as may be dictated by office/department/corporate circumstances.

QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
High School diploma or equivalent is required. Some college is preferred.

Experience
At least one year of successful customer service work experience within a call center or related heavy customer contact experience. Previous medical billing, accounts receivable, and data entry experience preferred.

Designations/Certifications
AIC or other insurance designation is preferred. None required.

LICENSES
None required.

LANGUAGE SKILLS

  • Ability to read and comprehend basic instructions given from written and oral sources. 
  • Ability to write basic correspondence.
  • Ability to effectively present information to claims management, employees, policyholders and producers.
  • Ability to read, writes, speak and comprehend English fluently.
  • Basic understanding of fundamental insurance principles and practices.
  • Basic knowledge of workers compensation laws and regulations.
  • Basic knowledge of medical terminology and procedures.

MATHEMATICAL SKILLS

  • Ability to understand basic mathematical relationships and formulas.
  • Ability to understand and employ basic accounting mathematics.

REASONING ABILITY

  • Ability to work with little or no supervision.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve basic logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.
  • Ability to deal with problems involving several concrete variables in a variety of situations.

COMPUTER SKILLS AND ABILITIES

  • Basic/expert level of knowledge of word processing software and presentation software.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Fingers to feel/handle/use tools and equipment
  • Hands to use tools and equipment.
  • Sit
  • Stand
  • Walk
  • Close Vision

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You may be exposed to:

  • Heat
  • Cold
  • Low noise
  • Moderate Noise


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