If you are interested in employment opportunities with MEM, please e-mail your resumé to employment@mem-ins.com. MEM offers a comprehensive and competitive benefit package.

Employment is contingent upon successfully passing a drug test. MEM is an at-will, equal opportunity employer. If you have questions or need individual accommodations, please contact our Human Resources Department at employment@mem-ins.com or 573.499.9714. 

Service Desk Technician

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
The Service Desk Technician’s primary goal is to provide first-level technical support to MEM’s employees.  The Service Desk Technician must provide support for all MEM’s software applications, desktop and laptop computers, phones, printers, Internet/web connection devices and work station/server support.  The position will recommend, implement and improve customer service strategies, work processes and technologies, which optimize the cost effectiveness and reliability of Information Services resources.  

Essential Functions

  • Perform job duties in accordance with MEM’s vision, mission and values.
  • Provide support to MEM employees within agreed SLAs by responding in a timely manner and using troubleshooting techniques to resolve user problems and concerns.  Provide first-level support for all MEM’s computer hardware and software.
  • Document all calls with clear and concise problem descriptions and resolutions in the Service Desk tracking software.  
  • Responsible for setting up new users and implementing changes to MEM user accounts including MEM’s Policy and Claims Systems, Document Imaging System, Email and Windows as needed in accordance with documented procedures.
  • Work with other Information Technology staff for problem resolution.  Provide detailed problem descriptions to IT staff to ensure that problems are correctly identified and handled appropriately.
  • Prepare written documentation for Service Desk support manual.   Update manual as needed to ensure accurate information for peer staff members.    
  • Identify the training needs of users and recommends potential training for MEM’s users to the IT Operations Supervisor.
  • Assist in creating a master image for desktop and laptop computers.  Using the master image, setup computers with corporate and department software and ensure that the applications and hardware are properly working.  Assist with coordinating the installation and/or pickup of all equipment in all MEM branch locations.
  • Ensure that defective equipment is replaced as soon as possible to reduce downtime for MEM employees. Work with the Asset Coordinator and vendors to return and replace defective equipment in a timely manner.
  • Set up video conferencing meetings and projector equipment as needed for corporate meetings.  Ensure that the equipment is properly set up and working prior to the meetings.
  • Update software and equipment inventory changes to provide accurate record keeping.
  • Assist in annual inventory audits to ensure accountability of Information Technology assets and compliance audits through established methods, policies and procedures.
  • Assist in coordination of personnel and equipment moves and requirements necessary to support corporate facility needs.

QUALIFICATIONS

Education:
Two years of college education in a computer science or related field.

Experience:

  • Two years customer support experience in computer or related fields.
  • Detailed level knowledge of current techniques and hardware and software capabilities of personal computers, local area networks, and connectivity capabilities with network servers. 

Skills and Abilities:

  • The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
  • Methodical approach to problem solving using appropriate tools

Language Skills:

  • Must be able to read, write and speak English fluently.
  • Must possess excellent oral and written communications skills.  
  • Must speak clearly in person and over the telephone.

Proficient in the following technologies:

  • Windows Vista
  • MS Office 2007 Suite
  • Internet Explorer (10 and up)
  • Service Desk incident tracking software

Physical Demands:

  • A person in this position will be required to sit, stand, move about, lift computers and their components, and handle cords and wires and other small objects. 
  • A person in this position must have stamina to work overtime when necessary, including evenings and weekends.

License:
None


Underwriting Team Manager

Full-Time-Columbia

Position is available in Columbia or St. Louis

SUMMARY
This position provides a full range of Underwriting support for an identified Underwriting Team, develops and oversees Underwriting staff.  Areas of responsibility include oversight of new policy issues and quotes, assistance with referrals and questions outside of the Underwriters' authority or expertise, and workflow monitoring and maintenance.  Key priorities include developing, implementing and monitoring Underwriting guidelines and business goals.  Developing and maintaining successful agency relationships and working in partnership with the Business Development Manager to achieve all Underwriting Team goals and objectives.  Exercise discretion and apply sound and independent judgment and decision making regarding business and company goals, all under the guidance and direction of the Director of Underwriting. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to complete each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

Management Responsibilities: 

  • Provide leadership in accordance with MEM's vision, mission and values while providing direct supervision and guidance to an Underwriting Team, under the guidance and direction of the Underwriting Director. 
  • Define, implement and monitor Underwriting department operations, working with Underwriting staff and management staff of other departments to ensure that company and business goals are met.  
  • Manage and lead the Underwriting Team regarding the application of Underwriting judgment and decision making as applied by members of the Underwriting Team and ensure that risk selection practices and use of reinsurance coverage conform to Underwriting guidelines and designated levels of authority.
  • Work with other management within Underwriting to develop, monitor, and/or review Underwriting guidelines, policies, procedures and requirements as applicable, including market and judicial changes within the industry as a whole, and recommends modifications as deemed necessary. 
  • Determine training needs within the Underwriting Team and establishes goals for staff with respect to technical skills.  Guide staff in the areas of agency and policyholder education on MEM products and services and identifying appropriate business opportunities.
  • Work with other Underwriting management to identify across the board training needs and coordinate with the Quality Assurance and Training Specialist to design and implement such training.  
  • Supervise the application of Underwriting judgment and decision making as applied by subordinates and determines that risk selection practices and use of reinsurance coverage conform to underwriting guidelines and designated levels of authority. 
  • Working with the Director of Underwriting, identify and establish Underwriting guidelines and letters of authority for all team members.  Review and approve risks in excess of Underwriters' letters of authority.  
  • Orient Underwriting team with company policies and procedures, clearly communicating work duties and responsibilities so that individuals may proceed with certainty in the performance of their jobs.
  • Monitor and coordinate the work performance of all team members, including ensuring adequate staff during times of high absence, monitoring PTO requests and ensuring adequate phone coverage is available within the team and department as a whole.  
  • Assist with the development and ongoing performance of a quality assurance program reviewing the work product of individual Underwriters within the Underwriting team, taking corrective action as warranted.
  • Ensuring established service standards are met.  When appropriate, work with other Underwriting management to work through any issues or problems associated with workloads including development of a plan to assist other Underwriting Teams, if necessary.
  • Monitor compliance with the 60 day notice rule on renewals and 25% price increase letters.  Monitor and adjust workloads as needed for individual Underwriters within the Underwriting Team. 
  • Conduct effective and on-time performance appraisals, and consult with the Director of Underwriting on appropriate course of action if change is required, taking corrective action when necessary.  Participate in decisions related to the selection, promotion, transfer, pay and discipline of department staff. 
  • Will assess, identify and may assist with technical training for Underwriting staff.  Also act as a resource for Underwriters regarding classifications, Underwriting issues, payment and invoice questions, payroll report or installment questions, processing procedures, cancellations, correspondence, premium consultations, endorsements, etc.
  • May coordinate a multi-disciplinary team including the Underwriter, Safety and Risk Services Consultant, Claims Field Service Manager, Premium Consultant and Business Development Manager through Special Account reviews to ensure proper servicing of large accounts, including developing action plans for these accounts and achievement of adequate pricing.
  • Evaluate historical loss information to assess trends and future loss potential, determines and measures exposures and hazards for all types of industries and evaluates financial conditions of applicants and policyholders on a department, team or individual staff Underwriting basis.   
  • Evaluate individual account pricing by Underwriting staff within the assigned team, using available pricing tools such as rating tiers, schedule rating, etc. as appropriate to ensure adequate loss picks are achieved and pricing is adequate to meet company designated goals. 
  • Assist Director of Underwriting by providing input for profit analysis, premium planning, market analysis, etc. 

Non-Management Responsibilities:

  • Responsible for the profitable Underwriting results and achievement of technical Underwriting objectives according to company standards within the assigned team.
  • Understand and adhere to MEM's Underwriting guidelines and meets all file documentation standards, complies with all Underwriting and authority level standards and passes all internal and external quality and compliance audits.
  • Demonstrate a working knowledge of all company forms, endorsements and rating methodology.
  • Point of contact for producer complaints or concerns with actions within the Underwriting Team including those involving coverage in states other than Missouri.
  • Meet task, project and business objectives within prescribed quality and time standards and reports issues related to agencies, business production and quality, and business products and services in an accurate and timely manner to the Director of Underwriting.
  • Assist with claim litigation processes as necessary, including assisting and supporting company legal counsel as needed.  
  • Take personal cognizance of and monitors day-to-day Underwriting developments, including loss frequency and profitability of major accounts. Ensure Special Account Reviews (SARs) are conducted timely and with meaning.
  • Establish and monitor department workflows and online policy rating system, and interact with members of the Underwriting department responsible for system support, system changes or corrections to assure timely and quality service.
  • Will frequently collaborate with other mid-level company management on projects, teams or special assignments.
  • Visit key producers and travels selectively with Underwriters and other company personnel to provide support and to assess and improve producer/company and policyholder/company relations. 
  • Communicate effectively with policyholders, producers, NCCI, and other outside agencies as well as internal company personnel and works cooperatively with other company staff to fulfill company and individual objectives.  
  • Perform all duties and responsibilities in a timely and efficient manner and in accordance with prescribed company policies and standards. 
  • Approach job in a conscientious and mature fashion, demonstrating a personal and professional sense of responsibility. 
  • Exhibit an ethical manner of conduct and keeps sensitive information confidential. Demonstrate a willingness to contribute what is necessary to get the job done. 
  • Facilitate and coordinate meetings and other functions as needed.
  • Provide input for and review of public company communications and publications as requested.
  • Perform other duties and responsibilities assigned.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
A Bachelors Degree in Business Administration, Insurance, Finance or a directly related field is required.

Experience:
Minimum of seven years' experience in Underwriting is required, with emphasis in property and casualty experience preferred. 

Designations/Certifications:
CPCU industry certification is highly desired.  Other industry designations, such as but not limited to AU or INS, are also desired.

LICENSES
A valid driver's license is required.

LANGUAGE SKILLS AND JOB COMPETENCIES

  • Ability to read and comprehend basic and complex instructions given from written and oral sources.  
  • Ability to write basic and complex correspondence in an organized and grammatically correct 
  • Ability to effectively present information to top management, coworkers, producers, policyholders and the public.
  • Ability to read, write, speak and comprehend English fluently.
  • Ability to communicate effectively in writing, on the telephone and in person using correct grammar, spelling, punctuation, sentence structure and vocabulary appropriate to the insurance industry, marketing activities and/or the captive audience.
  • Ability to communicate effectively with both internal staff and external customers.
  • Ability to support and defend decisions in a professional manner.
  • Ability to work in a team environment and to adapt positively to change.
  • Ability to apply effective planning, organization and time management.

MATHEMATICAL SKILLS

  • Ability to understand and apply basic mathematical relationships and formulas.
  • Ability to understand and apply basic and complex accounting mathematics.
  • Ability to apply sound analytical skills.

REASONING ABILITY

  • Ability to work with little or no supervision and to manage multiple tasks and assignments.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.
  • Ability to deal with problems involving several concrete variables in a variety of situations.
  • Ability to organize work effectively and efficiently and to manage time and relationships effectively.
  • Ability to persuade others, coupled with strong customer service orientation.

COMPUTER SKILLS AND OTHER JOB RELATED ABILITIES

  • Intermediate to expert knowledge level of word processing and presentation software. 
  • Analytical skills.
  • Basic computer literacy with knowledge of Microsoft Office applications, specifically Outlook, Excel and Word.
  • Ability to type with a high degree of accuracy.
  • Working knowledge of policy processing and support systems including ImageRIGHT imaging system and workflows, PolicyCenter, BillingCenter, ClaimCenter, Internet Explorer, Cisco CallManager, CallRex, ModMaster, Argonaut, etc.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Use of fingers to feel/handle/use computer.
  • Use of hands to make computer entries and to retrieve information from a computer.
  • Ability to walk, stand and move about.
  • Ability to sit and work at a computer for extended periods of time.
  • Ability to stoop, kneel, reach and bend at the waist on a daily basis.
  • Ability to perform general office administrative activities such as copying, delivering documents and using the telephone.
  • Close vision for computer work.
  • Distance vision for driving.
  • Ability to speak clearly and professionally on the telephone.
  • Work hours may exceed 40 hours per week.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You may be exposed to:

  • Heat
  • Cold
  • Air particles
  • Low to moderate noise
  • Emergency drills
  • Occasional travel by conventional means, including use of elevators, aircraft and motor vehicles.

To perform this job successfully, the individual must be able to perform each essential job duty satisfactorily.  The requirements listed above are indicative of the knowledge, skill and/or ability required for this job and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.


Senior Premium Consultant

Full-Time-St. Louis

SUMMARY
This position will physically audit each account assigned with optimum accuracy and efficiency ensuring correct premium exposures are acquired. Complete each audit in a timely manner so that minimal accounts reach 60 day delinquency in relation to the expiration date of the policy. Perform initial consultation visits on new policies in order to verify potential exposure.  Audit each account in a professional and courteous manner, ensuring that all clients are provided with the highest standard of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Management Responsibilities
Provide work direction and training to Premium Consultation associates as assigned. Assist less experienced premium consultants in resolving day-to-day problems as needed. Assist in providing premium audit training and orientation to employees in Underwriting, Loss Prevention, or other units as necessary.

Non-Management Responsibilities

  • Perform job duties in accordance with MEM’s vision, mission, and values.
  • At various locations and environments, perform audits by examining policyholders’ business records in a thorough and timely manner. Determine from observation and interview with policyholder proper risk classification, premium basis and scope of operation so that proper premium adjustments can be determined and billed.
  • Research NCCI Scopes and Basic Manual as well as trade bulletins to determine proper classifications and ensure premium rules are followed. Consult with policyholders to assist them in setting up their records to facilitate proper policyholder reporting, maintaining a division of wages, and providing additional information as requested by policyholder or manager.  
  • Build and maintain favorable ongoing relationships with all customers including peers, other departments, producers, and policyholders.
  • Prepare detailed audit worksheet, providing a clear trail of investigation for future reference.  Using available audit software, prepare required summary statement; and reconcile worksheet to 941’s or state unemployment reports. Educate policyholders on audit process and classification determination. Verify employees or subcontractors with claims and determine whether appropriate class code has been assigned. Identify changes or unusual exposures that may impact on the premium rate advise producers, policyholders and other departments.
  • Effectively manage workload and scheduling. Communicate with other departments to help monitor policy changes. Advise other departments of suspected fraud, misrepresentation and problem accounts with thorough documentation and notes.
  • Independently plan travel routes and introductory correspondence; make appointments; prepare activity records and any needed expense reports and required documentation. Perform pre audit prep work to include review of past audits, researching classifications, corporate filings, policy notes, additional out of state information and Loss Prevention and Claim reports.
  • May be assigned specific accountability for major accounts.

QUALIFICATIONS

Education
This position requires a Bachelors Degree, preferably in Accounting or Business Administration, or an equivalent combination of education and experience from which comparable capabilities may be obtained.

Designations/Certifications
None required. APA 91 and 92 is recommended. APA designation a plus.

Experience
Six years of experience in premium consultation for workers compensation is required. 

Skills

  • Extensive knowledge of insurance coverages, consultation techniques, NCCI manual rules and classifications.
  • Comprehensive knowledge of accounting records and payroll documentation.
  • Complete understanding of payroll software and resources.
  • Working knowledge of Laptop, Microsoft Word/Excel/ Outlook/Internet Explorer, Visual Audit, Tropics, Guidewire and Image Right.
  • 10 key skills. 
  • Analytical Skills
  • Ability to manage one’s own time and territory effectively. 
  • Self-starter will little need for hands on supervision
  • Excellent verbal and written communication skills with attention to detail. 
  • Readily accepts changes in Company practices and procedures with the ability to maintain a big picture perspective.

Language Proficiency
Must be able to read, write and speak English fluently. Must possess excellent oral and written communications skills. Must speak clearly in person and over the telephone. Second language skills a plus.

Reasoning Ability

  • Ability to work with little or no supervision.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.
  • Ability to deal with problems involving several concrete variables in a variety of situations.

Physical Demands

  • A person in this position will sit, stand and move about, make computer entries and retrieve information from the computer, handle papers and files.
  • Must be able to tote a laptop computer and other necessary tools such as an attaché case and calculator.
  • Regular travel by vehicle required.
  • Occasional overnight travel is expected. Reasonable accommodations may be granted to enable qualified individuals to perform the essential functions of the position.

Licenses
A valid driver’s license is required. 

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You may be exposed to low to moderate noise.


Underwriter II

Full-Time-Columbia

This position may be located in Columbia, St. Louis or Kansas City.

SUMMARY
This position is accountable for building and managing a Workers Compensation book of business, primarily by developing and maintaining productive relationships with independent agencies.  The person in this position is a member of a working Unit and is responsible for managing accounts in Missouri and Other States that typically have estimated annual premiums between $10,000 and $50,000, using a tiered rating underwriting platform.  This person may be assigned to assist with accounts that have estimated annual premiums greater than $50,000 as required.

Key priorities for the Underwriter II include determining anticipated risk profitability and risk acceptance for new and existing accounts after a thorough analysis of risk exposures, loss history and existing loss controls; applying intermediate and advanced knowledge of multi-state Workers Compensation rules and MEM underwriting guidelines; and providing enhanced service for all customers. Policy issuance, renewal review and maintenance, including all mid-term endorsements, cancellations and reinstatements, are integral parts of this job. The Underwriter II will manage a significant volume of phone calls from producers and policyholders and will work in a team environment, completing and coordinating activities toward the successful handling of a book of business.

The Underwriter II will exhibit an advanced level of expertise regarding workers compensation insurance, including laws pertaining to Missouri and other states. This position will manage more difficult accounts and be responsible for a more complex book of business. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to complete each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

Non-Management Responsibilities

  • Perform job duties in accordance with MEM’s vision, mission, and values.
  • Understand and adhere to MEM’s underwriting philosophy, underwriting guidelines and underwriting file documentation and passes all internal and external quality and compliance audits.
  • Understand the functionality of all underwriting systems (automated and manual), utilizing these systems as required.
  • Demonstrate a working knowledge of all company forms, endorsements and rating methodology and uses these tools appropriately.
  • Demonstrate an intermediate to advanced understanding of technical underwriting principles and appropriate risk underwriting characteristics.
  • Meet task, project, and business objectives within prescribed quality and time standards and reports issues related to agencies, business production and quality, business products and services in an accurate and timely manner to underwriting management.
  • Provide a high level of service to producers and policyholders by responding to a significant volume of telephone calls.  Determine needs; receive and provide technical information and assistance; resolve problems and issues, and refer callers to other staff or departments as needed. 
  • Assist producers and policyholders with workers’ compensation problems and issues by capably advising, researching and resolving, or referring to appropriate resources for resolution.  Respond to inquiries for coverage, providing information about MEM’s plans and services.
  • Underwrite qualified and more complex businesses using established guidelines, criteria, and underwriting tools established for the assigned Unit, whether coming into the company through conventional methods or through iNet.  Correspond with producers for additional information needed or in regard to acceptance or rejection of coverage.
  • Complete Risk Quality Analysis form on all accounts with estimated annual premium over $35,000 and makes appropriate recommendations if outside of the Underwriter’s authority.  Larger accounts require an in-depth analysis, including factoring in multiple characteristics of the account, such as loss history, level of exposure including exposure in other states, management experience and financial condition of the entity and information developed through MEM premium consultation and loss prevention departments.
  • As appropriate, review and refer businesses not meeting criteria to underwriting management for further action.  May be asked to take over accounts outside of the Underwriter II’s authority or expertise.
  • Review risks prior to renewal and amends rating plan and scheduled rating as necessary with appropriate referrals to underwriting management.
  • Mentor and serve as an educational resource for Associate Underwriters and Underwriter I’s for information and guidance, and may be asked to review and approve their completed work.
  • Ensure policy corrections or change endorsements to the name, address, class, rate tier, payroll, and NCCI experience modifications and contractors credit are issued correctly with appropriate interpretation and applying appropriate workers compensation laws and rules to all changes.   
  • Prepare appropriate cancellation, reinstatement or rewrite documents and notifies other departments if related action is needed. 
  • Analyze premium audit and loss prevention inspection reports, appropriately identifying relevant issues and preparing effective recommendations to resolve coverage issues.
  • Define, implement, and manage accounts within the assigned Unit, and cooperates with underwriting management to manage the accounts using all relevant underwriting factors to achieve a profitable book of business consistent with meeting company established goals and the needs of policyholders.
  • Assist with claim litigation processes as necessary, including assisting and supporting company legal counsel as needed.
  • Participate in team functions and takes an active role in coordinating daily work activities with team members.
  • Participate in special projects and performs other duties and responsibilities as required to fulfill job functions, or as assigned.
  • Approach job in a conscientious manner and mature fashion, demonstrating a personal and professional sense of responsibility.
  • Exhibit an ethical manner of conduct and keeps sensitive information confidential.  Demonstrate a willingness to contribute what is necessary to get the job done.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
A Bachelors degree in Business Administration, Insurance and Risk Management, or a directly related field, or the equivalent combination of education and experience is required.        

Experience
Minimum of 5 years of general workers compensation and/or other insurance experience with emphasis in property and casualty experience is required. 

Designations/Certifications
Insurance industry coursework, such as INS or AU, is required. Achievement of CPCU designation is encouraged.

LICENSES

  • A valid driver’s license is required.

LANGUAGE SKILLS AND JOB COMPETENCIES

  • Ability to read and comprehend basic instructions given from written and oral sources. 
  • Ability to write basic and complex correspondence in an organized and grammatically correct format.
  • Ability to effectively present information to top management, coworkers, producers, policyholders and the public.
  • Ability to read, write, speak and comprehend English fluently.
  • Able to communicate effectively in writing, on the telephone and in person using correct grammar, spelling, punctuation, sentence structure and vocabulary appropriate to the insurance industry, marketing activities and or the captive audience.
  • Ability to speak clearly in person and over the telephone.
  • Ability to support and defend decisions in a professional manner.
  • Ability to work in a team environment and to adapt positively to change.
  • Ability to apply effective planning, organization and time management.

MATHEMATICAL SKILLS

  • Ability to understand basic mathematical relationships and formulas.
  • Ability to understand and apply basic accounting mathematics.
  • Ability to apply sound analytical skills.

REASONING ABILITY

  • Ability to work with little or no supervision and to manage multiple tasks and assignments.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.
  • Ability to deal with problems involving several concrete variables in a variety of situations.
  • Ability to organize work effectively and efficiently and to manage time and relationships effectively.
  • Ability to persuade others, coupled with strong customer service orientation.

COMPUTER SKILLS AND ABILITIES

  • Intermediate/expert level of knowledge of word processing software and presentation software.
  • Analytical skills.
  • Basic computer literacy with knowledge of Microsoft Office applications, specifically Outlook, Excel and Word.
  • Ability to type with a high degree of accuracy.
  • Working knowledge of policy processing and support systems including ImageRIGHT imaging system and workflows, PolicyCenter, BillingCenter, ClaimCenter, Internet Explorer, Cisco, CallCenter, BillPointe, etc.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  A person in this position will sit and move about, make computer entries and retrieve information from the computer, handle papers and files.  Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions of the position.

  • Use of fingers to feel/handle/use computer.
  • Use of hands to make computer entries and retrieve information from the computer.
  • Ability to walk, stand and move about.
  • Ability to sit and work at a computer for extended periods of time.
  • Ability to stoop, kneel, reach and bend at the waist on a daily basis.
  • Ability to perform general office administrative activities such as copying, delivering documents and using the telephone.
  • Close vision for computer work.
  • Distance vision for driving.
  • Ability to speak clearly and professionally on the telephone.
  • Work hours may exceed 40 hours per week.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You may be exposed to:

  • Heat
  • Cold
  • Air particles
  • Low to moderate noise
  • Emergency drills
  • Occasional travel by conventional means, including use of elevators, aircraft and motor vehicles.

To perform this job successfully, the individual must be able to perform each essential job duty satisfactorily.  The requirements listed above are indicative of the knowledge, skill and/or ability required for this job and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.


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