If you are interested in employment opportunities with MEM, please e-mail your resumé to employment@mem-ins.com. MEM offers a comprehensive and competitive benefit package.

Employment is contingent upon successfully passing a drug test. MEM is an at-will, equal opportunity employer. If you have questions or need individual accommodations, please contact our Human Resources Department at employment@mem-ins.com or 573.499.9714. 

Director, Human Resources

Full-Time-Columbia

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Human Resources Director is responsible for the development, implementation and management of human resources programs and policies that support MEM’s strategic objectives and values.  As a member of MEM’s Senior Management Team, this position implements human resource strategies by establishing department accountabilities, including talent acquisition, staffing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and employment law compliance. This position also provides direction to the Fleet & Facility Manager for the management of the corporation’s physical facilities, including buildings, grounds, office space planning, furnishings and corporate vehicles for all offices of the Company. 

MANAGEMENT RESPONSIBILITIES:

  • Demonstrates leadership in accordance with MEM’s vision, mission and values.
  • Actively participates as a member of the MEM Senior Management Team to provide overall guidance and strategic direction for the company in the planning and managing of human resources programs.
  • Develops organization strategies by identifying and researching human resources trends and best practices, contributing information, analysis, and recommendations that position MEM as an Employer of Choice.
  • Directs and manages company-wide organization training and development initiatives that address issues such as succession planning, workforce planning, key employee retention, organization design, and change management.
  • Oversees talent acquisition onboarding procedures necessary to attract and select a superior workforce.  Leads the selection process for director and executive level candidates.
  • Determines and recommends employee relations practices that promote a positive employer-employee relationship and create a high level of employee morale and motivation.
  • Leads the implementation of the performance management system that includes individual development plans and employee development programs.
  • Establishes a competitive compensation structure, including incentive plans, which align with MEM’s compensation philosophy.
  • Oversees the administration of the company’s employee benefits programs for health, dental, life, ADA, STD, LTD, 125, EAP loan policies, holidays, leaves of absence and PTO.
  • Provides administrative management of the MEM 401(k) plan. Functions as a member of the 401(k) Administrative Committee. Manages the 401(k) employment information.
  • Oversees the administration HR programs such as continuing education, tuition reimbursement programs and employee recognition initiatives.
  • Ensures compliance with all Federal, State and local laws and ordinances. 
  • Investigates, mediates, coaches and resolves employment issues within the organization.
  • Recruits, hires, develops and retains a superior HR staff. Leads customer-focused staff to meet or exceed the expectations of MEM employees. Conducts timely staff performance appraisals.  
  • Creates and sustains credibility for the Human Resources Department and its functions. Maintains accountability for the overall performance, budget and functional activities of the department.
  • Participates in Executive Team, Senior Management and Board of Directors meetings and retreats as requested to present updates and recommendations. 
  • Attends local and national conferences to keep informed of national trends and industry advances, best-practice changes and interacts with fellow industry professionals.
  • Oversees management of corporate facilities and fleet, including lease terms, building projects, space planning and creating environments that meet company standards.  

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
A minimum of a Bachelor’s degree or equivalent in Human Resources, Business Administration, Organization Development or related area. Advanced degree is highly preferred.

Experience:

  • A minimum of 10 years of progressively responsible work experience in a human resources environment. Generalist experience required in HR activities including strategic planning, recruitment, compensation, benefits administration, employee development, employment law and investigations, and employee relations.   Six or more years of highly successful supervisory/people management experience.  
  • Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement preferred.

LANGUAGE SKILLS:

  • Ability to read and comprehend complex instructions given from written and oral sources.  
  • Above average oral and written communication skills.
  • Excellent interpersonal and coaching skills.
  • Ability to effectively present information to top management, employees, the public.
  • Ability to read, write, speak and comprehend English fluently.

REASONING ABILITY:

  • Ability to work with little or no supervision.
  • Ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.

COMPUTER SKILLS AND ABILITIES:
Excellent computer skills in a Microsoft Windows environment, including Outlook, Word, Excel and PowerPoint. Experience using HRIS preferred.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Talk and hear, sit and move about in office environment, make computer entries and retrieve information from the computer, handle papers and files.
  • Periodic travel to branch offices, meetings and conferences.


Resource and Support Associate

Full-Time-Columbia

SUMMARY
This is a professional level position.  The Resource and Support Associate uses discretion, independent judgment, analytical and problem solving skills to assist policyholders and internal customers (underwriting, claims, and premium consultation).  This position provides assistance to the Safety & Risk Services field staff to better serve our customers. The employee works as an integral part of Safety & Risk Services and the Safety Fanatics Committee to provide effective, timely and professional communication to both internal and external audiences.  This position is essential for distributing resources and reaching customers we might not otherwise have the opportunity to assist.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Perform job duties in accordance with MEM’s mission, vision and values
  • Keep informed and knowledgeable of company's policies on Safety & Risk Services, Underwriting, Claims, and Legal.
  • Assist with safety grant application process, answer policyholder questions regarding grants, follow up with applicants to obtain missing information.
  • Assist Safety & Risk Services staff with providing resources to policyholders and agents.  This includes posters, toolbox talks, seat belt wraps, stickers/clings, videos, etc.
  • Assist with maintaining the Safety & Risk Services DVD Library.  Properly document and fulfill policyholder requests for safety videos in a timely manner.
  • Assist with the preparation of ModMaster and loss analysis reports for Safety & Risk Consultants visits upon request of the SRCs.
  • Assist Safety & Risk Services field staff with developing and writing success stories for publishing outside of the department.
  • Conduct Safety & Risk Services policyholder surveys to obtain feedback on quality of service being provided.
  • Conduct important recommendation follow ups on behalf of the Safety & Risk Consultants.  Update Safety & Risk Services system (Risk Control Technologies) with results to provide Underwriting Department with accurate and current information.
  • Assist with scheduling and promoting MEM safety seminars to increase overall awareness and expose more workers to our available safety resources.
  • Distribute and collect surveys for all training sessions conducted by Safety & Risk Services to assess the quality of our training and obtain feedback for where we might need to make adjustments to our training offerings.
  • Assist with the administrative duties of the Safety Fanatics Committee including, but not limited to, scheduling team meetings, preparing agendas, maintaining records of event attendance and degree program, scheduling Safety Fanatic events, tracking team member progress on projects, arranging SRS-taught training sessions, and coordinating WorkSAFE Week efforts.
  • Administer the safety learning management system for policyholders.
  • Conduct outbound calls to targeted policyholders <$25k which will not receive a visit from a SRC or SRA to spread awareness of basic safety policies, programs, and resources available.
  • Submit documents online for OSHA 10 Hour training, mail OSHA 10 Hour cards, and maintain OSHA 10 Hour training records.
  • Answer incoming Safety & Risk Services phone calls and emails and provide answers to safety questions and/or direct the callers to the appropriate person.
  • Collaborate with Safety & Risk Services staff to accomplish overall objectives of daily department activities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
Bachelor’s degree preferred.

Designations/Certifications
None required.  RWCS, INS 21, 22, and 23 recommended.

Experience
One to three years of professional level work experience in the Insurance or safety profession preferred, but not necessary.

SKILLS

  • Ability to work independently to meet deadlines.
  • Excellent computer skills and proficient with Microsoft Office.
  • Exceptional organizational skills.
  • Able to communicate written and verbal information in a clear, concise and organized manner.

MATHEMATICAL SKILLS

  • Ability to understand and use basic mathematical relationships and formulas. 

REASONING ABILITY

  • Ability to adeptly manage multiple projects, establish processes and prioritize efforts to meet goals and objectives
  • Ability to work positively under pressure in a fast-paced environment
  • Ability to accept and learn from constructive criticism
  • Ability to use diplomacy and tact when dealing with problems
  • Ability to deal with problems involving several concrete variables in a variety of situations
  • Must be a team player and possess high quality standards

LANGUANGE PROFICIENCY

  • Must be able to read, write and speak English fluently, using correct grammar, sentence structure, spelling, and vocabulary appropriate to the position.  
  • Must possess excellent oral and written communications skills.  
  • Must speak clearly in person and over the telephone.  

PHYSICAL DEMANDS
A person in this position will sit and move about, make computer entries, handle papers, files, small tools and equipment appropriate to the position.  Able to operate a motor vehicle independently to travel to other MEM offices or meeting locations.  

LICENSES
Valid driver’s license required.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Underwriter II

Full-Time-Columbia

This position may be located in Columbia, St. Louis or Kansas City.

SUMMARY
This position is accountable for building and managing a Workers Compensation book of business, primarily by developing and maintaining productive relationships with independent agencies.  The person in this position is a member of a working Unit and is responsible for managing accounts in Missouri and Other States that typically have estimated annual premiums between $10,000 and $50,000, using a tiered rating underwriting platform.  This person may be assigned to assist with accounts that have estimated annual premiums greater than $50,000 as required.

Key priorities for the Underwriter II include determining anticipated risk profitability and risk acceptance for new and existing accounts after a thorough analysis of risk exposures, loss history and existing loss controls; applying intermediate and advanced knowledge of multi-state Workers Compensation rules and MEM underwriting guidelines; and providing enhanced service for all customers. Policy issuance, renewal review and maintenance, including all mid-term endorsements, cancellations and reinstatements, are integral parts of this job. The Underwriter II will manage a significant volume of phone calls from producers and policyholders and will work in a team environment, completing and coordinating activities toward the successful handling of a book of business.

The Underwriter II will exhibit an advanced level of expertise regarding workers compensation insurance, including laws pertaining to Missouri and other states. This position will manage more difficult accounts and be responsible for a more complex book of business. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to complete each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

Non-Management Responsibilities

  • Perform job duties in accordance with MEM’s vision, mission, and values.
  • Understand and adhere to MEM’s underwriting philosophy, underwriting guidelines and underwriting file documentation and passes all internal and external quality and compliance audits.
  • Understand the functionality of all underwriting systems (automated and manual), utilizing these systems as required.
  • Demonstrate a working knowledge of all company forms, endorsements and rating methodology and uses these tools appropriately.
  • Demonstrate an intermediate to advanced understanding of technical underwriting principles and appropriate risk underwriting characteristics.
  • Meet task, project, and business objectives within prescribed quality and time standards and reports issues related to agencies, business production and quality, business products and services in an accurate and timely manner to underwriting management.
  • Provide a high level of service to producers and policyholders by responding to a significant volume of telephone calls.  Determine needs; receive and provide technical information and assistance; resolve problems and issues, and refer callers to other staff or departments as needed. 
  • Assist producers and policyholders with workers’ compensation problems and issues by capably advising, researching and resolving, or referring to appropriate resources for resolution.  Respond to inquiries for coverage, providing information about MEM’s plans and services.
  • Underwrite qualified and more complex businesses using established guidelines, criteria, and underwriting tools established for the assigned Unit, whether coming into the company through conventional methods or through iNet.  Correspond with producers for additional information needed or in regard to acceptance or rejection of coverage.
  • Complete Risk Quality Analysis form on all accounts with estimated annual premium over $35,000 and makes appropriate recommendations if outside of the Underwriter’s authority.  Larger accounts require an in-depth analysis, including factoring in multiple characteristics of the account, such as loss history, level of exposure including exposure in other states, management experience and financial condition of the entity and information developed through MEM premium consultation and loss prevention departments.
  • As appropriate, review and refer businesses not meeting criteria to underwriting management for further action.  May be asked to take over accounts outside of the Underwriter II’s authority or expertise.
  • Review risks prior to renewal and amends rating plan and scheduled rating as necessary with appropriate referrals to underwriting management.
  • Mentor and serve as an educational resource for Associate Underwriters and Underwriter I’s for information and guidance, and may be asked to review and approve their completed work.
  • Ensure policy corrections or change endorsements to the name, address, class, rate tier, payroll, and NCCI experience modifications and contractors credit are issued correctly with appropriate interpretation and applying appropriate workers compensation laws and rules to all changes.   
  • Prepare appropriate cancellation, reinstatement or rewrite documents and notifies other departments if related action is needed. 
  • Analyze premium audit and loss prevention inspection reports, appropriately identifying relevant issues and preparing effective recommendations to resolve coverage issues.
  • Define, implement, and manage accounts within the assigned Unit, and cooperates with underwriting management to manage the accounts using all relevant underwriting factors to achieve a profitable book of business consistent with meeting company established goals and the needs of policyholders.
  • Assist with claim litigation processes as necessary, including assisting and supporting company legal counsel as needed.
  • Participate in team functions and takes an active role in coordinating daily work activities with team members.
  • Participate in special projects and performs other duties and responsibilities as required to fulfill job functions, or as assigned.
  • Approach job in a conscientious manner and mature fashion, demonstrating a personal and professional sense of responsibility.
  • Exhibit an ethical manner of conduct and keeps sensitive information confidential.  Demonstrate a willingness to contribute what is necessary to get the job done.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
A Bachelors degree in Business Administration, Insurance and Risk Management, or a directly related field, or the equivalent combination of education and experience is required.        

Experience
Minimum of 5 years of general workers compensation and/or other insurance experience with emphasis in property and casualty experience is required. 

Designations/Certifications
Insurance industry coursework, such as INS or AU, is required. Achievement of CPCU designation is encouraged.

LICENSES

  • A valid driver’s license is required.

LANGUAGE SKILLS AND JOB COMPETENCIES

  • Ability to read and comprehend basic instructions given from written and oral sources. 
  • Ability to write basic and complex correspondence in an organized and grammatically correct format.
  • Ability to effectively present information to top management, coworkers, producers, policyholders and the public.
  • Ability to read, write, speak and comprehend English fluently.
  • Able to communicate effectively in writing, on the telephone and in person using correct grammar, spelling, punctuation, sentence structure and vocabulary appropriate to the insurance industry, marketing activities and or the captive audience.
  • Ability to speak clearly in person and over the telephone.
  • Ability to support and defend decisions in a professional manner.
  • Ability to work in a team environment and to adapt positively to change.
  • Ability to apply effective planning, organization and time management.

MATHEMATICAL SKILLS

  • Ability to understand basic mathematical relationships and formulas.
  • Ability to understand and apply basic accounting mathematics.
  • Ability to apply sound analytical skills.

REASONING ABILITY

  • Ability to work with little or no supervision and to manage multiple tasks and assignments.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.
  • Ability to deal with problems involving several concrete variables in a variety of situations.
  • Ability to organize work effectively and efficiently and to manage time and relationships effectively.
  • Ability to persuade others, coupled with strong customer service orientation.

COMPUTER SKILLS AND ABILITIES

  • Intermediate/expert level of knowledge of word processing software and presentation software.
  • Analytical skills.
  • Basic computer literacy with knowledge of Microsoft Office applications, specifically Outlook, Excel and Word.
  • Ability to type with a high degree of accuracy.
  • Working knowledge of policy processing and support systems including ImageRIGHT imaging system and workflows, PolicyCenter, BillingCenter, ClaimCenter, Internet Explorer, Cisco, CallCenter, BillPointe, etc.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  A person in this position will sit and move about, make computer entries and retrieve information from the computer, handle papers and files.  Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions of the position.

  • Use of fingers to feel/handle/use computer.
  • Use of hands to make computer entries and retrieve information from the computer.
  • Ability to walk, stand and move about.
  • Ability to sit and work at a computer for extended periods of time.
  • Ability to stoop, kneel, reach and bend at the waist on a daily basis.
  • Ability to perform general office administrative activities such as copying, delivering documents and using the telephone.
  • Close vision for computer work.
  • Distance vision for driving.
  • Ability to speak clearly and professionally on the telephone.
  • Work hours may exceed 40 hours per week.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You may be exposed to:

  • Heat
  • Cold
  • Air particles
  • Low to moderate noise
  • Emergency drills
  • Occasional travel by conventional means, including use of elevators, aircraft and motor vehicles.

To perform this job successfully, the individual must be able to perform each essential job duty satisfactorily.  The requirements listed above are indicative of the knowledge, skill and/or ability required for this job and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.


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