If you are interested in employment opportunities with MEM, please e-mail your resumé to employment@mem-ins.com. MEM offers a comprehensive and competitive benefit package.

Employment is contingent upon successfully passing a drug test. MEM is an at-will, equal opportunity employer. If you have questions or need individual accommodations, please contact our Human Resources Department at employment@mem-ins.com or 573.499.9714. 

Senior Systems Administrator

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
The Systems Administrator’s role is to implement strategies for and administer MEM’s Windows\Linux and networking systems. Support functions include assisting with planning and design, installation, configuring, maintenance, control, optimizing, and diagnosis and repair of these systems. In addition, the position will provide support for implementing departmental tactics and corporate projects which support MEM’s Strategic Business Plan. This individual will apply communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments, with limited supervision. General and specific assignments are outlined below.

ESSENTIAL FUNCTIONS

  • Perform job duties in accordance with MEM’s vision, mission and values.
  • Participate with group members on recommendations supporting system software, hardware, processing needs; system enhancements and their corresponding impact on Windows\Linux systems, networks, telecommunications and IT security system effectiveness; provide input on the feasibility of option(s) being considered; and assists in the implementation plans, requirements and schedules.
  • Perform troubleshooting procedures to identify and correct basic and complex system hardware and software errors. Tasks include diagnostics, vendor or maintenance contractor contact where appropriate, remedial action, documentation of both the problem and its resolution, and communicating with the MEM staff for which the malfunction has an impact.
  • Confer with other systems personnel to discuss Windows\Linux, network or telecommunication software and hardware induced problems.  Provides technical inputs in investigating and resolving complex problems using software and hardware monitors, utilities, tools and/or vendor assistance. 
  • Develop, implement and maintain policies, procedures and associated training plans for system administration and appropriate use.
  • Practice hardware and software asset management, including maintenance of hardware component inventory and related documentation and technical specifications information.
  • Provide support during non-standard business hours, which include early mornings, evenings, weekends & holidays in required circumstances and is on call 24 hours a day 7 days a week as needed or as scheduled.
  • Prepare standard operating procedures, including flowcharts and checklists for resolving end-user hardware requests and problems.  Documents activities and changes.
  • Help manage and administer data center/computer room, UPS, HVAC and fire suppression system.
  • Provide 2nd level technical support to the Help Desk within defined SLA requirements.
  • Provide backup support to other Systems Administration staff.
  • Ensure the confidentiality of all types of sensitive corporate and user data.
  • Assist in the design, testing, and implementation of the disaster recovery plan.
  • Continue to develop professional skills in the IT field through research, manuals, seminars, courses, etc.
  • Facilitate and manage small systems projects as needed.
  • Perform other duties and responsibilities as assigned.

ASSIGNED (Windows Administration)

  • Administer all Windows systems, including hardware and operating systems and their corresponding or associated software.
  • Administer communications and connection solutions, including local area and wide area networks, company web site, intranet, and Internet applications as it relates to Windows\Linux systems.
  • Use existing tools to monitor the performance of Windows\Linux\WMware systems, assess performance statistics, summarize them, and raise alarms where appropriate.
  • Administer Microsoft Services such as: Active Directory, Group Policy, DNS, DFS, File and Print.
  • Administer Microsoft applications such as: Exchange, IIS and SharePoint.
  • Administer VMware ESXi environment
  • Administer VMware Horizon VDI environment
  • Administer the enterprise Antivirus solution.
  • Recommend, schedule, and perform Windows software updates and upgrades.
  • Distribute and supervise Windows server storage space allotments.
  • Analyze Windows system or application usage and plan for growth or increases in hardware or software capacities.
  • Administer end-user accounts, permissions, and access rights for Windows and associated software.
  • Administer server system backup and restore processes and maintain offsite data retention servers and storage.
  • Conduct research on network products, services, and standards in support of network procurement and development efforts.

QUALIFICATIONS

Education:
Bachelor degree in the field of engineering or computer science or a comparable combination of education and experience is required.

Experience:

  • 5 or more years of experience administering and managing Virtualized Windows environments with advanced VMware ESXi experience; prior experience with medium to large enterprise environments that includes multiple site locations.
  • Substantial experience managing and administering AD including services and systems for DNS, DHCP, DNS, SMTP and others in support of our infrastructure needs.
  • On-premise to a cloud, cloud to on premise IT integration, hosting, migration experience.
  • Experience with PowerShell scripting.
  • Experience with managing SANs for data storage and backup needs.
  • Experience with installing and managing Server Updates and patches for Microsoft and 3rd Party software.
  • Maintaining valid SSL Certificates for all websites and servers, order, install and configure as needed.
  • Understanding of Data Center technology implementation best practices.
  • Solid understanding of fundamental networking design (VLANs, IPSec, and load balancing and distributed computing concepts.
  • Interpersonal and collaborative skills to effectively work with IT managers, technical staff, and non-technical staff.

Certifications/Designations:
Certification in one or more systems or technologies required.

Skills:

  • Extensive application support experience with systems and networking software, and networking protocols
  • Ability to operate tools, components peripherals, and testing accessories
  • Analytical and creative problem solving skills
  • Adept at reading, writing, and interpreting technical documentation and procedure manuals
  • Excellent written, oral, listening and interpersonal communication skills
  • Keen attention to detail
  • Ability to communicate ideas in both technical and user-friendly language
  • Self-motivated and directed
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Strong organization skills
  • Ability to successfully work in a team-oriented, collaborative environment

Language Proficiency:
Must be able to read, write and speak English fluently.  Must possess excellent oral and written communications skills.  Must speak clearly in person and over the telephone.

Physical Demands:
A person in this position will be required to sit, stand, move about, lift computers and their components, and handle cords and wires and other small objects.  A person in this position must have stamina to work extra hours when necessary, including evenings and weekends.  Travel may include MEM’s branch offices as well as to vendors or conferences and training. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.


Systems Administrator

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
The Systems Administrator’s role is to implement strategies for and administer MEM’s Windows\Linux systems and networking. Support functions include assisting with planning and design, installation, configuring, maintenance, control, optimizing, and diagnosis and repair of these systems. In addition, the position will provide support for implementing departmental tactics and corporate projects that support MEM’s Strategic Business Plan. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments, with limited supervision. General and specific assignments are outlined below.

ESSENTIAL FUNCTIONS 

  • Perform job duties in accordance with MEM’s vision, mission and values.
  • Lead work unit planning functions. Provides supervisor and group members with recommendations on system software, hardware, processing needs; system enhancements and their corresponding impact on Windows\Linux systems, networks, telecommunications and IT security system effectiveness; provide input on the feasibility of option(s) being considered; and assists in the implementation plans, requirements and schedules.
  • Perform troubleshooting procedures to identify and correct basic and complex system hardware and software errors. Tasks include diagnostics, vendor or maintenance contractor contact where appropriate, remedial action, documentation of both the problem and its resolution, and communicating with the MEM staff for which the malfunction has an impact.
  • Confer with other systems personnel to discuss Windows\Linux, network or telecommunication software and hardware induced problems.  Provides technical assistance in investigating and resolving complex problems using software and hardware monitors, utilities, tools and/or vendor assistance. 
  • Interact and negotiate with vendors and contractors to secure hardware and software products and services and to resolve billing issues.
  • Develop, implement and maintain policies, procedures and associated training plans for system administration and appropriate use.
  • Practice hardware and software asset management, including maintenance of hardware component inventory and related documentation and technical specifications information.
  • Provide support during non-standard business hours, which include early mornings, evenings, weekends & holidays in required circumstances and is on call 24 hours a day 7 days a week as needed or as scheduled.
  • Prepare standard operating procedures, including flowcharts and checklists for resolving end-user hardware requests and problems.  Documents activities and changes.
  • Help manage and administer data center/computer room, UPS, HVAC and fire suppression system.
  • Provide backup support to the Systems and Security staff.
  • Provide 2nd level technical support to the Help Desk within defined SLA requirements.
  • Ensure the confidentiality of all types of sensitive corporate and user data.
  • Assist in the design, testing, and implementation of the disaster recovery plan.
  • Prepare systems budget recommendations.
  • Continues to develop professional skills in the IS field through research, manuals, seminars, courses, etc.
  • Facilitate and manage small systems projects as needed.
  • Provide guidance and/or instruction to junior staff members.
  • Perform other duties and responsibilities as assigned.

ASSIGNED (Windows\Linux Administration)

  • Manage and administer all Windows\Linux systems, including hardware and operating systems and their corresponding or associated software.
  • Manage and administer communications and connection solutions, including local area and wide area networks, company web site, intranet, and Internet applications as it relates to Windows\Linux systems.
  • Monitor performance of Windows\Linux systems and its served devices. Use existing tools or write tools to assess performance statistics, summarize them, and raise alarms where appropriate.
  • Manage and administer application servers such as Boss, Tomcat and Cruise Control as well as Microsoft Servers to include Exchange, File, SQL and Helpdesk Suite.
  • Recommend, schedule, and perform Windows\Linux software updates and upgrades.
  • Distribute and supervise Windows\Linux server storage space allotments.
  • Analyze Windows\Linux system or application usage and plan for growth or increases in hardware or software capacities.
  • Install and configure Windows\Linux messaging and print systems.
  • Administer and maintain Windows\Linux and associated software, end-user accounts, permissions, and access rights.
  • Perform Windows\Linux system backups and restores and maintains offsite storage and tape inventory.
  • Conduct research on network products, services, and standards in support of network procurement and development efforts.

QUALIFICATIONS

Education:
A Bachelor’s degree in Computer Science or related field or a comparable combination of education and experience is required.

Experience:
Four years experience in computer or related industry that includes short-range planning, systems administration, and diagnosis and repair responsibilities; prior experience with medium to large enterprise environments that include multiple site locations.

Certifications/Designations:
Certification in one or more systems or technologies required.

Skills:

  • Extensive application support experience with systems and networking software, and networking protocols
  • Hands-on hardware and software troubleshooting skills
  • Ability to operate tools, components peripherals, and testing accessories
  • Project management skills
  • Proven analytical and creative problem solving skills
  • Adept at reading, writing, and interpreting technical documentation and procedure manuals
  • Proven written and oral communication skills
  • Proven listening and interpersonal skills
  • Proven experience with core software applications including Excel, Word, Visio and MS Project
  • Keen attention to detail
  • Ability to communicate ideas in both technical and user-friendly language
  • Self motivated and directed
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Strong organization skills
  • Ability to successfully work in a team-oriented, collaborative environment

Language Proficiency:
Must be able to read, write and speak English fluently.  Must possess excellent oral and written communications skills.  Must speak clearly in person and over the telephone.

Physical Demands:
A person in this position will be required to sit, stand, move about, lift computers and their components, and handle cords and wires and other small objects.  A person in this position must have stamina to work extra hours when necessary, including evenings and weekends.  Travel may include MEM’s branch offices as well as to vendors or conferences and training. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.

License:
None


Customer Service Training and Development Specialist

Full-Time-Columbia

SUMMARY
The training and development specialist is responsible for improving the knowledge and productivity of the customer service department employees. Utilizing established guidelines and procedures, this position is also responsible for the development, implementation, and maintenance of a formal training and development program for the MEM Customer Service Department. This position works closely with the customer service leadership team to assess department-wide developmental needs to drive training initiatives, and identifies and arranges suitable training solutions for employees, policyholders and producer partners. This position actively identifies, creatively designs and implements effective methods to educate internal employees to enhance performance, in addition to the education and training of policyholder and producer partners on systems, organizational processes, and the workers compensation industry as a whole.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities 

  • Manage time effectively to ensure responsibilities are completed accurately and within established timeframes.  
  • Establish and maintain professional working relationships with internal and external customers and co-workers. 
  • Perform job duties in accordance with and participate in the commitment to MEM’s vision, mission and values. 
  • As a skilled communicator, possess the ability to convey complicated topics in an understandable, concise manner. Be a personally accountable, results-oriented and decisive leader. 
  • Possess and demonstrate strong technical writing skills, excellent written and verbal skills, utilizing proper grammar and sentence structure in all work situations.
  • Responsible for the preparation and design of training and reference material for the customer service department. Will provide training for new hires as well as ongoing training for all staff members. 
  • Work collaboratively with department leadership team to identify, develop, and facilitate specific training needs for the department, cross-functional departments, policyholders, and producer partners. 
  • Work closely with customer service department leadership to identify and prioritize training opportunities, conduct needs analysis, and establish a training strategy and curriculum that supports the current and long-term strategic vision of the organization. 
  • Encourage continuous improvement by reviewing training program evaluations, communicating results, and making recommendations for improvements. 
  • Develop regular communication with department staff, cross-functional leadership, and external constituents to ensure their training needs are met and to solicit feedback on any gaps in reference material, training material or training needed.
  • Work with Quality & Systems Specialists to develop and facilitate necessary training for based on system implementations, changes or enhancements.
  • Work with Quality & Systems Specialists and management to develop training specific to improvement opportunities, which could be department-wide or employee specific. 
  • Plans, organizes, facilitates, and orders supplies for employee development and training events. Works with cross-functional departments when necessary regarding training of policyholder and producer partners.
  • Develops and maintains departmental communications such as bulletin boards and training newsletter to ensure employees and external constituents have knowledge of training and development events and resources.
  • Work with department leadership to gain knowledge of work situations requiring training and better understand changes in policies, procedures, regulations, business initiatives and technologies. Ensures training captures and addresses compliance with all relevant statutory laws. 
  • Successfully implement and execute process improvement initiatives and development opportunities as a result of setting standards, policies and procedures for Customer Service in accordance with best practices.
  • Ensure consistency of information and procedures across all areas by maintaining procedure manuals for proper call scripting, workflows and documentation.
  • Travel to field office locations and policyholder/producer locations to conduct necessary training 25-50% of the time, with some overnight stays.
  • Develop a basic and advanced training curriculum for the Customer Service training program that provides for the necessary knowledge, skills and abilities to promote growth and progression within the organization.
  • Maintain trainee records, which should include trainee testing to measure progress and to evaluate effectiveness of training program.
  • Provide Customer Service Director with reports regarding training, which will include analysis and recommendations.
  • Learn new procedures and policies through training sessions, coworkers, and updates within MEM. Take the lead role in training department employees, cross-functional employees, and external constituents on the subject matter and/or other job duties.
  • Enforce compliance with MEM’s corporate governance model and all policies and procedures around such at all times.
  • Participate in special projects and perform other duties and responsibilities as required to fulfill job functions as assigned by management.

QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
A Bachelors degree in Business Administration, Insurance, Education, Human Resources, or a directly related field is required.  Equivalent combination of education and experience is acceptable.

Experience:
Five years’ experience in the training and development field in addition to insurance experience, in the areas of Underwriting and/or Customer Service with an emphasis in workers’ compensation insurance is preferred.  

Designations/Certifications:
Certified Professional in Learning and Performance credential (CPLP) or other learning and development accreditation preferred, but not required. General Insurance and AINS preferred designations, but not required.

COMPETENCIES

  • Business Acumen
  • Communication
  • Consultation
  • Cultural Awareness
  • Technical Writing Expertise
  • Relationship Management

LICENSES
Valid driver’s license

LANGUAGE SKILLS

  • Ability to read and comprehend basic/complex instructions given from written and oral sources. 
  • Ability to write basic/complex correspondence. 
  • Ability to effectively present information to top management, employees, the public.
  • Ability to read, write, speak and comprehend English fluently.
  • Ability to communicate effectively in writing, on the telephone and in person using correct grammar, spelling, punctuation, sentence structure and vocabulary appropriate to the insurance industry.

MATHEMATICAL SKILLS

  • Ability to understand basic mathematical relationships and formulas.
  • Ability to understand and employ basic/complex accounting mathematics.
  • Ability to reconcile payment histories.
  • Budget management capability.

REASONING ABILITY

  • Ability to work with little or no supervision.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.
  • Ability to deal with problems involving several concrete variables in a variety of situations.
  • Ability to negotiate and reason with difficult and/or upset customers in a courteous and professional manner.
  • Critical thinking skills. Ability to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to adapt and accept change.

COMPUTER SKILLS AND ABILITIES

  • Advanced/expert level of knowledge of word processing software and presentation software. 
  • Ability to work effectively in a multi-functional unit to use all related hardware and software for processing of day-to-day operations.  
  • Strong computer skills including Word, Excel, Outlook, PowerPoint and Imaging.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sit and move about, make computer entries and retrieve information from the computer, handle papers and files.


Mailroom Representative

Full-Time-Columbia

SUMMARY
The primary objective of this position is to perform daily mail center operational activities and ensure prompt delivery of mail to all company employees. Accountable for the distribution and scanning of incoming mail and courier packages. This position provides superior customer service to internal and external customers and vendors.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Management Responsibilities 

  • Manage time effectively to ensure productivity levels and turnaround times are within established service standards.
  • Manage and utilize the appropriate resources to ensure work is completed efficiently and within established service standards.
  • Manage and maintain professional working relationships with internal and external customers and co-workers.
  • Manage delivery and pickup of all interoffice mail.

Non-Management Responsibilities

  • Perform job duties in accordance with and participate in the commitment to MEM’s vision, mission and values.
  • Maintain departmental quality standards for mail and workflow processing.
  • Work collaboratively with co-workers to achieve departmental and company goals and objectives.
  • Provide excellent customer support by exceeding the unit’s goals while achieving high levels of satisfaction from internal and external customers and vendors.
  • Identify and assist in “best practices” initiatives and seek continuous improvement of performance and processing in mail services.
  • Complete the process of sorting, prepping, scanning and logging all incoming mail for the company.
  • Effectively utilize automation tools to eliminate paper handling and processing to support MEM’s paperless initiative.
  • Maintain confidentiality of items received in the mail center as appropriate. Utilize independent judgment in determining what information needs to remain confidential.
  • Receive, review and process new applications for quote and policy issuance. This will include collecting all necessary information from the producer for efficient and accurate underwriting review of the risk.
  • Research and process returned mail for appropriate redelivery. This may include internet research, agent or policyholder contact, or review of the existing customer file.
  • Execute mail service functions in accordance with MEM’s policies and service standards for accurate and timely response to customers.
  • Process assigned workflows or activities as assigned, ensuring that all required workflows and activities are completed within established service standards.
  • Transport all mail to and from the U.S. Postal Office, bank and other local offices as needed.
  • Train Customer Service Representatives and other MEM employees on mail center job duties. Provide updates to training documentation when applicable.
  • Complete the batch processing of incoming funds for Finance and verify checks are completed accurately for processing. Return checks that are not completed.
  • Monitor postage meters and inform Management when funds are needed.
  • Return spoiled postage to the U.S. Postal Office for refund.
  • Prepare shipments for internal customers by packing, protecting and labeling packages accordingly.
  • Maintain compliance in the destruction of paper files and correspondence as well as electronic records in accordance with MEM’s Record Information Management policy.
  • Develop and maintain expert knowledge of mail rates, guidelines and standards.
  • Recommends most efficient use of carrier and cost for service and savings initiatives.
  • Maintains shipping and receiving materials by monitoring inventory levels, anticipating needed materials; placing expedited orders for material; verifying receipt of material.
  • Maintain essential mailroom equipment and call appropriate vendors for repair.
  • Assembly and mailing of new policyholder kits. Distribute additional kits and supplies as requested from internal and external customers.
  • Print and mail policies and endorsements for the Other States Program in addition to mailing all MEM output within established service standards.
  • Continue to enhance industry knowledge through training, co-workers and updates within MEM.
  • Enforce compliance with MEM’s corporate governance model and all policies and procedures around such at all times.
  • Maintain a positive demeanor when assisting internal and external customers and co-workers. Tone of voice should always be pleasant.
  • Participates in special projects and performs other duties and responsibilities as required to fulfill job functions and as assigned by management.

QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
High school diploma or equivalent is required.

Experience:
Previous mail center experience is preferred but not required.

LICENSES
A valid driver’s license is required.

LANGUAGE SKILLS

  • Ability to read and comprehend basic/complex instructions given from written and oral sources.  
  • Ability to write basic/complex correspondence. 
  • Ability to effectively present information to top management, employees, the public.
  • Ability to read, write, speak and comprehend English fluently.
  • Ability to communicate effectively in writing, on the telephone and in person using correct grammar, spelling, punctuation, sentence structure and vocabulary appropriate to the insurance and mail center industries.

MATHEMATICAL SKILLS

  • Ability to understand basic mathematical relationships and formulas.
  • Ability to understand and employ basic/complex accounting mathematics.

REASONING ABILITY

  • Ability to work with little or no supervision.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems and customers.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.
  • Ability to deal with problems involving several concrete variables in a variety of situations.
  • Ability to negotiate and reason with difficult and/or upset customers in a courteous and professional manner.

COMPUTER SKILLS AND ABILITIES

  • Basic level of knowledge of word processing software and presentation software. 
  • Basic level of knowledge of Microsoft Office applications including Word, Excel and Outlook.
  • Basic level of knowledge of imaging hardware and software.
  • Ability to work effectively in a multi-functional unit to use all related hardware and software for processing of day-to-day operations.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to perform safe lifting and carrying practices and utilize proper equipment to move boxes.
  • Must be able to sit or stand for long periods of time.
  • Walk while distributing mail throughout the building and to field offices, bank and post office.
  • Sit and move about while handling papers and files.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You may be exposed to:

  • Hazardous chemicals
  • Emergency vehicle traffic
  • Moderate to Loud Noise


Service Desk Technician

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
The Service Desk Technician’s primary goal is to provide first-level technical support to MEM’s employees.  The Service Desk Technician must provide support for all MEM’s software applications, desktop and laptop computers, phones, printers, Internet/web connection devices and work station/server support.  The position will recommend, implement and improve customer service strategies, work processes and technologies, which optimize the cost effectiveness and reliability of Information Services resources.  

Essential Functions

  • Perform job duties in accordance with MEM’s vision, mission and values.
  • Provide support to MEM employees within agreed SLAs by responding in a timely manner and using troubleshooting techniques to resolve user problems and concerns.  Provide first-level support for all MEM’s computer hardware and software.
  • Document all calls with clear and concise problem descriptions and resolutions in the Service Desk tracking software.  
  • Responsible for setting up new users and implementing changes to MEM user accounts including MEM’s Policy and Claims Systems, Document Imaging System, Email and Windows as needed in accordance with documented procedures.
  • Work with other Information Technology staff for problem resolution.  Provide detailed problem descriptions to IT staff to ensure that problems are correctly identified and handled appropriately.
  • Prepare written documentation for Service Desk support manual.   Update manual as needed to ensure accurate information for peer staff members.    
  • Identify the training needs of users and recommends potential training for MEM’s users to the IT Operations Supervisor.
  • Assist in creating a master image for desktop and laptop computers.  Using the master image, setup computers with corporate and department software and ensure that the applications and hardware are properly working.  Assist with coordinating the installation and/or pickup of all equipment in all MEM branch locations.
  • Ensure that defective equipment is replaced as soon as possible to reduce downtime for MEM employees. Work with the Asset Coordinator and vendors to return and replace defective equipment in a timely manner.
  • Set up video conferencing meetings and projector equipment as needed for corporate meetings.  Ensure that the equipment is properly set up and working prior to the meetings.
  • Update software and equipment inventory changes to provide accurate record keeping.
  • Assist in annual inventory audits to ensure accountability of Information Technology assets and compliance audits through established methods, policies and procedures.
  • Assist in coordination of personnel and equipment moves and requirements necessary to support corporate facility needs.

QUALIFICATIONS

Education:
Two years of college education in a computer science or related field.

Experience:

  • Two years customer support experience in computer or related fields.
  • Detailed level knowledge of current techniques and hardware and software capabilities of personal computers, local area networks, and connectivity capabilities with network servers. 

Skills and Abilities:

  • The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
  • Methodical approach to problem solving using appropriate tools

Language Skills:

  • Must be able to read, write and speak English fluently.
  • Must possess excellent oral and written communications skills.  
  • Must speak clearly in person and over the telephone.

Proficient in the following technologies:

  • Windows Vista
  • MS Office 2007 Suite
  • Internet Explorer (10 and up)
  • Service Desk incident tracking software

Physical Demands:

  • A person in this position will be required to sit, stand, move about, lift computers and their components, and handle cords and wires and other small objects. 
  • A person in this position must have stamina to work overtime when necessary, including evenings and weekends.

License:
None


Underwriting Team Manager

Full-Time-Columbia

Position is available in Columbia or St. Louis

SUMMARY
This position provides a full range of Underwriting support for an identified Underwriting Team, develops and oversees Underwriting staff.  Areas of responsibility include oversight of new policy issues and quotes, assistance with referrals and questions outside of the Underwriters' authority or expertise, and workflow monitoring and maintenance.  Key priorities include developing, implementing and monitoring Underwriting guidelines and business goals.  Developing and maintaining successful agency relationships and working in partnership with the Business Development Manager to achieve all Underwriting Team goals and objectives.  Exercise discretion and apply sound and independent judgment and decision making regarding business and company goals, all under the guidance and direction of the Director of Underwriting. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to complete each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

Management Responsibilities: 

  • Provide leadership in accordance with MEM's vision, mission and values while providing direct supervision and guidance to an Underwriting Team, under the guidance and direction of the Underwriting Director. 
  • Define, implement and monitor Underwriting department operations, working with Underwriting staff and management staff of other departments to ensure that company and business goals are met.  
  • Manage and lead the Underwriting Team regarding the application of Underwriting judgment and decision making as applied by members of the Underwriting Team and ensure that risk selection practices and use of reinsurance coverage conform to Underwriting guidelines and designated levels of authority.
  • Work with other management within Underwriting to develop, monitor, and/or review Underwriting guidelines, policies, procedures and requirements as applicable, including market and judicial changes within the industry as a whole, and recommends modifications as deemed necessary. 
  • Determine training needs within the Underwriting Team and establishes goals for staff with respect to technical skills.  Guide staff in the areas of agency and policyholder education on MEM products and services and identifying appropriate business opportunities.
  • Work with other Underwriting management to identify across the board training needs and coordinate with the Quality Assurance and Training Specialist to design and implement such training.  
  • Supervise the application of Underwriting judgment and decision making as applied by subordinates and determines that risk selection practices and use of reinsurance coverage conform to underwriting guidelines and designated levels of authority. 
  • Working with the Director of Underwriting, identify and establish Underwriting guidelines and letters of authority for all team members.  Review and approve risks in excess of Underwriters' letters of authority.  
  • Orient Underwriting team with company policies and procedures, clearly communicating work duties and responsibilities so that individuals may proceed with certainty in the performance of their jobs.
  • Monitor and coordinate the work performance of all team members, including ensuring adequate staff during times of high absence, monitoring PTO requests and ensuring adequate phone coverage is available within the team and department as a whole.  
  • Assist with the development and ongoing performance of a quality assurance program reviewing the work product of individual Underwriters within the Underwriting team, taking corrective action as warranted.
  • Ensuring established service standards are met.  When appropriate, work with other Underwriting management to work through any issues or problems associated with workloads including development of a plan to assist other Underwriting Teams, if necessary.
  • Monitor compliance with the 60 day notice rule on renewals and 25% price increase letters.  Monitor and adjust workloads as needed for individual Underwriters within the Underwriting Team. 
  • Conduct effective and on-time performance appraisals, and consult with the Director of Underwriting on appropriate course of action if change is required, taking corrective action when necessary.  Participate in decisions related to the selection, promotion, transfer, pay and discipline of department staff. 
  • Will assess, identify and may assist with technical training for Underwriting staff.  Also act as a resource for Underwriters regarding classifications, Underwriting issues, payment and invoice questions, payroll report or installment questions, processing procedures, cancellations, correspondence, premium consultations, endorsements, etc.
  • May coordinate a multi-disciplinary team including the Underwriter, Safety and Risk Services Consultant, Claims Field Service Manager, Premium Consultant and Business Development Manager through Special Account reviews to ensure proper servicing of large accounts, including developing action plans for these accounts and achievement of adequate pricing.
  • Evaluate historical loss information to assess trends and future loss potential, determines and measures exposures and hazards for all types of industries and evaluates financial conditions of applicants and policyholders on a department, team or individual staff Underwriting basis.   
  • Evaluate individual account pricing by Underwriting staff within the assigned team, using available pricing tools such as rating tiers, schedule rating, etc. as appropriate to ensure adequate loss picks are achieved and pricing is adequate to meet company designated goals. 
  • Assist Director of Underwriting by providing input for profit analysis, premium planning, market analysis, etc. 

Non-Management Responsibilities:

  • Responsible for the profitable Underwriting results and achievement of technical Underwriting objectives according to company standards within the assigned team.
  • Understand and adhere to MEM's Underwriting guidelines and meets all file documentation standards, complies with all Underwriting and authority level standards and passes all internal and external quality and compliance audits.
  • Demonstrate a working knowledge of all company forms, endorsements and rating methodology.
  • Point of contact for producer complaints or concerns with actions within the Underwriting Team including those involving coverage in states other than Missouri.
  • Meet task, project and business objectives within prescribed quality and time standards and reports issues related to agencies, business production and quality, and business products and services in an accurate and timely manner to the Director of Underwriting.
  • Assist with claim litigation processes as necessary, including assisting and supporting company legal counsel as needed.  
  • Take personal cognizance of and monitors day-to-day Underwriting developments, including loss frequency and profitability of major accounts. Ensure Special Account Reviews (SARs) are conducted timely and with meaning.
  • Establish and monitor department workflows and online policy rating system, and interact with members of the Underwriting department responsible for system support, system changes or corrections to assure timely and quality service.
  • Will frequently collaborate with other mid-level company management on projects, teams or special assignments.
  • Visit key producers and travels selectively with Underwriters and other company personnel to provide support and to assess and improve producer/company and policyholder/company relations. 
  • Communicate effectively with policyholders, producers, NCCI, and other outside agencies as well as internal company personnel and works cooperatively with other company staff to fulfill company and individual objectives.  
  • Perform all duties and responsibilities in a timely and efficient manner and in accordance with prescribed company policies and standards. 
  • Approach job in a conscientious and mature fashion, demonstrating a personal and professional sense of responsibility. 
  • Exhibit an ethical manner of conduct and keeps sensitive information confidential. Demonstrate a willingness to contribute what is necessary to get the job done. 
  • Facilitate and coordinate meetings and other functions as needed.
  • Provide input for and review of public company communications and publications as requested.
  • Perform other duties and responsibilities assigned.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
A Bachelors Degree in Business Administration, Insurance, Finance or a directly related field is required.

Experience:
Minimum of seven years' experience in Underwriting is required, with emphasis in property and casualty experience preferred. 

Designations/Certifications:
CPCU industry certification is highly desired.  Other industry designations, such as but not limited to AU or INS, are also desired.

LICENSES
A valid driver's license is required.

LANGUAGE SKILLS AND JOB COMPETENCIES

  • Ability to read and comprehend basic and complex instructions given from written and oral sources.  
  • Ability to write basic and complex correspondence in an organized and grammatically correct 
  • Ability to effectively present information to top management, coworkers, producers, policyholders and the public.
  • Ability to read, write, speak and comprehend English fluently.
  • Ability to communicate effectively in writing, on the telephone and in person using correct grammar, spelling, punctuation, sentence structure and vocabulary appropriate to the insurance industry, marketing activities and/or the captive audience.
  • Ability to communicate effectively with both internal staff and external customers.
  • Ability to support and defend decisions in a professional manner.
  • Ability to work in a team environment and to adapt positively to change.
  • Ability to apply effective planning, organization and time management.

MATHEMATICAL SKILLS

  • Ability to understand and apply basic mathematical relationships and formulas.
  • Ability to understand and apply basic and complex accounting mathematics.
  • Ability to apply sound analytical skills.

REASONING ABILITY

  • Ability to work with little or no supervision and to manage multiple tasks and assignments.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.
  • Ability to deal with problems involving several concrete variables in a variety of situations.
  • Ability to organize work effectively and efficiently and to manage time and relationships effectively.
  • Ability to persuade others, coupled with strong customer service orientation.

COMPUTER SKILLS AND OTHER JOB RELATED ABILITIES

  • Intermediate to expert knowledge level of word processing and presentation software. 
  • Analytical skills.
  • Basic computer literacy with knowledge of Microsoft Office applications, specifically Outlook, Excel and Word.
  • Ability to type with a high degree of accuracy.
  • Working knowledge of policy processing and support systems including ImageRIGHT imaging system and workflows, PolicyCenter, BillingCenter, ClaimCenter, Internet Explorer, Cisco CallManager, CallRex, ModMaster, Argonaut, etc.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Use of fingers to feel/handle/use computer.
  • Use of hands to make computer entries and to retrieve information from a computer.
  • Ability to walk, stand and move about.
  • Ability to sit and work at a computer for extended periods of time.
  • Ability to stoop, kneel, reach and bend at the waist on a daily basis.
  • Ability to perform general office administrative activities such as copying, delivering documents and using the telephone.
  • Close vision for computer work.
  • Distance vision for driving.
  • Ability to speak clearly and professionally on the telephone.
  • Work hours may exceed 40 hours per week.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You may be exposed to:

  • Heat
  • Cold
  • Air particles
  • Low to moderate noise
  • Emergency drills
  • Occasional travel by conventional means, including use of elevators, aircraft and motor vehicles.

To perform this job successfully, the individual must be able to perform each essential job duty satisfactorily.  The requirements listed above are indicative of the knowledge, skill and/or ability required for this job and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.


Fleet and Facilities Manager

Full-Time-Columbia

SUMMARY
Direction and management provided for the corporation’s physical facilities, including Previsor. This position is responsible for buildings, grounds, furnishings, corporate vehicles and the security of assets and people. Also provides leadership to company safety committee and disaster recovery team.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Management Responsibilities

  • Perform job functions in accordance with MEM’s vision, mission and values.
  • Manage the company’s vehicle fleet efficiently, in accordance with MEM policy. To include maintaining a record keeping system to account for fleet vehicles, scheduled maintenance, cost of maintenance and other vehicle facts. Arrange for appropriate replacement of vehicles on a timely basis to ensure optimal financial and operational results; Assure all maintenance and repairs are scheduled and completed.
  • Obtain vehicles with appropriate equipment and assign them to staff as necessary; complete all vehicle purchases and licensing documentation; and provide orientation to users of vehicles.
  • Assist with reviewing road conditions during inclement weather and maintain contact with regional managers in Satellite offices to insure offices can open safely.
  • Schedule and contract snow removal for Satellite locations; Assist with snow removal at corporate headquarters.
  • Oversee and maintain grounds at all offices to include but not limited to irrigation system, mulching, flower installations.
  • Purchase and maintain appropriate equipment to effectively perform maintenance throughout the grounds.
  • Maintain and inventory office equipment, furniture and fixtures. Plan for replacement of items as needed. Purchase items in a timely manner.
  • Setup and monitor security systems.
  • Maintain storage facility.
  • Take necessary steps to assure the security of vehicles, corporate facilities, and their contents.
  • Manage office space to accommodate staff size and business needs.
  • Maintain company standard with regard to lease terms, building projects, space planning and creating environments.
  • Relocate furniture as necessary. Assemble new installations, relocate open office systems, and maintain and repair office systems as needed.
  • Assure a comfortable work environment for staff with respect to building facilities, noise level, etc.
  • Manage and perform all work related to the maintenance of building including but not limited to HVAC, emergency generator, plumbing, electrical, custodial and security of all properties.
  • Oversee and provide custodial needs for the building.
  • Promote a positive team environment with employees, policyholders, vendors and customers.
  • Supervise contractors and vendors as they relate to Fleet and Facilities.
  • Develop and maintain a relationship with all contractors and vendors ensuring efficient facility operations.
  • Manage annual department budget.
  • Regularly inspect properties for areas of concern.
  • Ensure compliance and implementation of policies as they relate to Fleet and Facilities.
  • Serve as primary contact for facility related emergencies, which may require evening and weekend work.
  • Oversee and provide event coordination. Ensure proper scheduling of set up and take down for meetings, events and otherwise as directed.
  • Monitor performance of service providers, maintain service quality, and terminate suppliers who are not performing to MEM standards. Search for best pricing without sacrificing quality.
  • Perform other duties as assigned.

QUALIFICATIONS
 

Education
Bachelor’s degree in business, accounting or a related field preferred.

Experience
At least three years management or supervisory experience.

SKILLS AND ABILITIES

  • Knowledge of HVAC, electrical, plumbing, security and alarm systems.
  • Strong project management, organizational, analytical, negotiation, problem-solving, written and oral communication skills.
  • Knowledge of vehicle operations and maintenance.
  • Knowledge of laws and procedures regarding purchases, licensing and disposition of vehicles, furnishings and fixtures.

LICENSES
Valid class E driver license required.


Senior Premium Consultant

Full-Time-St. Louis

SUMMARY
This position will physically audit each account assigned with optimum accuracy and efficiency ensuring correct premium exposures are acquired. Complete each audit in a timely manner so that minimal accounts reach 60 day delinquency in relation to the expiration date of the policy. Perform initial consultation visits on new policies in order to verify potential exposure.  Audit each account in a professional and courteous manner, ensuring that all clients are provided with the highest standard of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Management Responsibilities
Provide work direction and training to Premium Consultation associates as assigned. Assist less experienced premium consultants in resolving day-to-day problems as needed. Assist in providing premium audit training and orientation to employees in Underwriting, Loss Prevention, or other units as necessary.

Non-Management Responsibilities

  • Perform job duties in accordance with MEM’s vision, mission, and values.
  • At various locations and environments, perform audits by examining policyholders’ business records in a thorough and timely manner. Determine from observation and interview with policyholder proper risk classification, premium basis and scope of operation so that proper premium adjustments can be determined and billed.
  • Research NCCI Scopes and Basic Manual as well as trade bulletins to determine proper classifications and ensure premium rules are followed. Consult with policyholders to assist them in setting up their records to facilitate proper policyholder reporting, maintaining a division of wages, and providing additional information as requested by policyholder or manager.  
  • Build and maintain favorable ongoing relationships with all customers including peers, other departments, producers, and policyholders.
  • Prepare detailed audit worksheet, providing a clear trail of investigation for future reference.  Using available audit software, prepare required summary statement; and reconcile worksheet to 941’s or state unemployment reports. Educate policyholders on audit process and classification determination. Verify employees or subcontractors with claims and determine whether appropriate class code has been assigned. Identify changes or unusual exposures that may impact on the premium rate advise producers, policyholders and other departments.
  • Effectively manage workload and scheduling. Communicate with other departments to help monitor policy changes. Advise other departments of suspected fraud, misrepresentation and problem accounts with thorough documentation and notes.
  • Independently plan travel routes and introductory correspondence; make appointments; prepare activity records and any needed expense reports and required documentation. Perform pre audit prep work to include review of past audits, researching classifications, corporate filings, policy notes, additional out of state information and Loss Prevention and Claim reports.
  • May be assigned specific accountability for major accounts.

QUALIFICATIONS

Education
This position requires a Bachelors Degree, preferably in Accounting or Business Administration, or an equivalent combination of education and experience from which comparable capabilities may be obtained.

Designations/Certifications
None required. APA 91 and 92 is recommended. APA designation a plus.

Experience
Six years of experience in premium consultation for workers compensation is required. 

Skills

  • Extensive knowledge of insurance coverages, consultation techniques, NCCI manual rules and classifications.
  • Comprehensive knowledge of accounting records and payroll documentation.
  • Complete understanding of payroll software and resources.
  • Working knowledge of Laptop, Microsoft Word/Excel/ Outlook/Internet Explorer, Visual Audit, Tropics, Guidewire and Image Right.
  • 10 key skills. 
  • Analytical Skills
  • Ability to manage one’s own time and territory effectively. 
  • Self-starter will little need for hands on supervision
  • Excellent verbal and written communication skills with attention to detail. 
  • Readily accepts changes in Company practices and procedures with the ability to maintain a big picture perspective.

Language Proficiency
Must be able to read, write and speak English fluently. Must possess excellent oral and written communications skills. Must speak clearly in person and over the telephone. Second language skills a plus.

Reasoning Ability

  • Ability to work with little or no supervision.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.
  • Ability to deal with problems involving several concrete variables in a variety of situations.

Physical Demands

  • A person in this position will sit, stand and move about, make computer entries and retrieve information from the computer, handle papers and files.
  • Must be able to tote a laptop computer and other necessary tools such as an attaché case and calculator.
  • Regular travel by vehicle required.
  • Occasional overnight travel is expected. Reasonable accommodations may be granted to enable qualified individuals to perform the essential functions of the position.

Licenses
A valid driver’s license is required. 

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You may be exposed to low to moderate noise.


Underwriter II

Full-Time-Columbia

This position may be located in Columbia, St. Louis or Kansas City.

SUMMARY
This position is accountable for building and managing a Workers Compensation book of business, primarily by developing and maintaining productive relationships with independent agencies.  The person in this position is a member of a working Unit and is responsible for managing accounts in Missouri and Other States that typically have estimated annual premiums between $10,000 and $50,000, using a tiered rating underwriting platform.  This person may be assigned to assist with accounts that have estimated annual premiums greater than $50,000 as required.

Key priorities for the Underwriter II include determining anticipated risk profitability and risk acceptance for new and existing accounts after a thorough analysis of risk exposures, loss history and existing loss controls; applying intermediate and advanced knowledge of multi-state Workers Compensation rules and MEM underwriting guidelines; and providing enhanced service for all customers. Policy issuance, renewal review and maintenance, including all mid-term endorsements, cancellations and reinstatements, are integral parts of this job. The Underwriter II will manage a significant volume of phone calls from producers and policyholders and will work in a team environment, completing and coordinating activities toward the successful handling of a book of business.

The Underwriter II will exhibit an advanced level of expertise regarding workers compensation insurance, including laws pertaining to Missouri and other states. This position will manage more difficult accounts and be responsible for a more complex book of business. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to complete each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

Non-Management Responsibilities

  • Perform job duties in accordance with MEM’s vision, mission, and values.
  • Understand and adhere to MEM’s underwriting philosophy, underwriting guidelines and underwriting file documentation and passes all internal and external quality and compliance audits.
  • Understand the functionality of all underwriting systems (automated and manual), utilizing these systems as required.
  • Demonstrate a working knowledge of all company forms, endorsements and rating methodology and uses these tools appropriately.
  • Demonstrate an intermediate to advanced understanding of technical underwriting principles and appropriate risk underwriting characteristics.
  • Meet task, project, and business objectives within prescribed quality and time standards and reports issues related to agencies, business production and quality, business products and services in an accurate and timely manner to underwriting management.
  • Provide a high level of service to producers and policyholders by responding to a significant volume of telephone calls.  Determine needs; receive and provide technical information and assistance; resolve problems and issues, and refer callers to other staff or departments as needed. 
  • Assist producers and policyholders with workers’ compensation problems and issues by capably advising, researching and resolving, or referring to appropriate resources for resolution.  Respond to inquiries for coverage, providing information about MEM’s plans and services.
  • Underwrite qualified and more complex businesses using established guidelines, criteria, and underwriting tools established for the assigned Unit, whether coming into the company through conventional methods or through iNet.  Correspond with producers for additional information needed or in regard to acceptance or rejection of coverage.
  • Complete Risk Quality Analysis form on all accounts with estimated annual premium over $35,000 and makes appropriate recommendations if outside of the Underwriter’s authority.  Larger accounts require an in-depth analysis, including factoring in multiple characteristics of the account, such as loss history, level of exposure including exposure in other states, management experience and financial condition of the entity and information developed through MEM premium consultation and loss prevention departments.
  • As appropriate, review and refer businesses not meeting criteria to underwriting management for further action.  May be asked to take over accounts outside of the Underwriter II’s authority or expertise.
  • Review risks prior to renewal and amends rating plan and scheduled rating as necessary with appropriate referrals to underwriting management.
  • Mentor and serve as an educational resource for Associate Underwriters and Underwriter I’s for information and guidance, and may be asked to review and approve their completed work.
  • Ensure policy corrections or change endorsements to the name, address, class, rate tier, payroll, and NCCI experience modifications and contractors credit are issued correctly with appropriate interpretation and applying appropriate workers compensation laws and rules to all changes.   
  • Prepare appropriate cancellation, reinstatement or rewrite documents and notifies other departments if related action is needed. 
  • Analyze premium audit and loss prevention inspection reports, appropriately identifying relevant issues and preparing effective recommendations to resolve coverage issues.
  • Define, implement, and manage accounts within the assigned Unit, and cooperates with underwriting management to manage the accounts using all relevant underwriting factors to achieve a profitable book of business consistent with meeting company established goals and the needs of policyholders.
  • Assist with claim litigation processes as necessary, including assisting and supporting company legal counsel as needed.
  • Participate in team functions and takes an active role in coordinating daily work activities with team members.
  • Participate in special projects and performs other duties and responsibilities as required to fulfill job functions, or as assigned.
  • Approach job in a conscientious manner and mature fashion, demonstrating a personal and professional sense of responsibility.
  • Exhibit an ethical manner of conduct and keeps sensitive information confidential.  Demonstrate a willingness to contribute what is necessary to get the job done.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
A Bachelors degree in Business Administration, Insurance and Risk Management, or a directly related field, or the equivalent combination of education and experience is required.        

Experience
Minimum of 5 years of general workers compensation and/or other insurance experience with emphasis in property and casualty experience is required. 

Designations/Certifications
Insurance industry coursework, such as INS or AU, is required. Achievement of CPCU designation is encouraged.

LICENSES

  • A valid driver’s license is required.

LANGUAGE SKILLS AND JOB COMPETENCIES

  • Ability to read and comprehend basic instructions given from written and oral sources. 
  • Ability to write basic and complex correspondence in an organized and grammatically correct format.
  • Ability to effectively present information to top management, coworkers, producers, policyholders and the public.
  • Ability to read, write, speak and comprehend English fluently.
  • Able to communicate effectively in writing, on the telephone and in person using correct grammar, spelling, punctuation, sentence structure and vocabulary appropriate to the insurance industry, marketing activities and or the captive audience.
  • Ability to speak clearly in person and over the telephone.
  • Ability to support and defend decisions in a professional manner.
  • Ability to work in a team environment and to adapt positively to change.
  • Ability to apply effective planning, organization and time management.

MATHEMATICAL SKILLS

  • Ability to understand basic mathematical relationships and formulas.
  • Ability to understand and apply basic accounting mathematics.
  • Ability to apply sound analytical skills.

REASONING ABILITY

  • Ability to work with little or no supervision and to manage multiple tasks and assignments.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.
  • Ability to deal with problems involving several concrete variables in a variety of situations.
  • Ability to organize work effectively and efficiently and to manage time and relationships effectively.
  • Ability to persuade others, coupled with strong customer service orientation.

COMPUTER SKILLS AND ABILITIES

  • Intermediate/expert level of knowledge of word processing software and presentation software.
  • Analytical skills.
  • Basic computer literacy with knowledge of Microsoft Office applications, specifically Outlook, Excel and Word.
  • Ability to type with a high degree of accuracy.
  • Working knowledge of policy processing and support systems including ImageRIGHT imaging system and workflows, PolicyCenter, BillingCenter, ClaimCenter, Internet Explorer, Cisco, CallCenter, BillPointe, etc.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  A person in this position will sit and move about, make computer entries and retrieve information from the computer, handle papers and files.  Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions of the position.

  • Use of fingers to feel/handle/use computer.
  • Use of hands to make computer entries and retrieve information from the computer.
  • Ability to walk, stand and move about.
  • Ability to sit and work at a computer for extended periods of time.
  • Ability to stoop, kneel, reach and bend at the waist on a daily basis.
  • Ability to perform general office administrative activities such as copying, delivering documents and using the telephone.
  • Close vision for computer work.
  • Distance vision for driving.
  • Ability to speak clearly and professionally on the telephone.
  • Work hours may exceed 40 hours per week.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You may be exposed to:

  • Heat
  • Cold
  • Air particles
  • Low to moderate noise
  • Emergency drills
  • Occasional travel by conventional means, including use of elevators, aircraft and motor vehicles.

To perform this job successfully, the individual must be able to perform each essential job duty satisfactorily.  The requirements listed above are indicative of the knowledge, skill and/or ability required for this job and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.


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