If you are interested in employment opportunities with MEM, please e-mail your resumé to employment@mem-ins.com. MEM offers a comprehensive and competitive benefit package.

Employment is contingent upon successfully passing a drug test. MEM is an at-will, equal opportunity employer. If you have questions or need individual accommodations, please contact our Human Resources Department at employment@mem-ins.com or 573.499.9714. 

Subrogation Manager

Full-Time-Columbia

SUMMARY
This position manages all subrogation activities, including the subrogation team. Manage, investigate, negotiate and resolve third party settlements to maximize recoveries on behalf of MEM.

ESSENTIAL DUTIES AND RESPONSIBILITIES
This position is responsible for the strategic direction and operational management of the company's subrogation activities in order to achieve maximum claim financial recoveries / waivers.

Management Responsibilities

  • Ultimate corporate responsibility for claim resolution involving subrogation while utilizing substantial level of authority.
  • Select, train and develop staff to meet department and corporate goals and objectives within the subrogation unit.
  • Monitor and communicate performance expectations to direct reports and conduct timely performance evaluations on staff utilizing the MEM Performance Management process.
  • Recommend salary adjustments, promotions, transfers and dismissals.
  • Monitor the subrogation investigations for the claim department to ensure that all policies, practices and procedures are properly executed in order to maximize our financial results.
  • Ensure all potential subrogation evidence is properly secured, tagged and stored in the designated /secured storage space.
  • Manage assigned experts, and monitor their work product and expenses to ensure quality and effectiveness.
  • Analyze costs, formulate and project expenditures (Manage Budget).

Non-Management Responsibilities 

  • Conduct on-site subrogation investigations, consult with claim representatives, and hire experts and plaintiff counsel, as needed.
  • Maintain a subrogation caseload through workflow, activities and e-mails.
  • Conduct cost / benefit analysis of pursuit of all potential subrogation recoveries.
  • Negotiate subrogation settlements with all parties (claim staff, defense counsel, third party carriers, and plaintiff attorneys). Participate in Plan of Action Meetings (POA) as needed.
  • Represent MEM at civil mediations to protect our subrogation interest and participate in settlement negotiations.
  • Consulting with underwriters, policyholders and agents regarding subrogation issues, matters and concerns.
  • Reconcile subrogation recoveries on a monthly basis with the Finance Department.
  • Provide analysis of subrogation financial results, developments, and issues to claims management.
  • Develop, implement and conduct subrogation-training sessions for the company and external customers.
  • Perform all duties and responsibilities in accordance with prescribed company policies, practices and procedures.
  • Adhere to MEM’s corporate vision, mission and values.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
A Bachelor's degree in Business Administration, Management, Economics or Finance is preferred or an equivalent combination of education and experience is required. 

Experience
Seven to ten years’ experience in handling complex liability insurance claims and workers compensation experience preferred.  Five years’ experience in management is strongly preferred.

Designations/Certifications
AIC (Associate in Claims), SCLA (Senior Claim Law Associate), CSRP (Certified Subrogation Recovery Professional) designations preferred.

LICENSES

  • A valid driver’s license is required.
  • Claim adjusting license beneficial, but not required.

LANGUAGE SKILLS

  • Ability to read and comprehend basic/complex instructions given from written and oral sources.
  • Ability to write basic/complex correspondence.
  • Ability to effectively present information to top management, employees, the public.
  • Ability to read, write, speak and comprehend English fluently.

MATHEMATICAL SKILLS

  • Ability to understand basic mathematical relationships and formulas.
  • Ability to understand and employ basic/complex accounting mathematics.

REASONING ABILITY

  • Ability to work with little or no supervision.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.
  • Ability to deal with problems involving several concrete variables in a variety of situations.
  • Strong organizational skills and ability to perform multiple tasks in a fast-paced learning environment
  • Strong understanding of fundamental of Workers Compensation insurance principles and practices.
  • Basic level of knowledge of word processing software and presentation software.

COMPUTER SKILLS AND ABILITIES

  • Basic level of knowledge of word processing software and presentation software.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sit
  • Stand
  • Stoop
  • Crawl
  • Climb
  • Twist
  • Jump
  • Walk
  • Run
  • Close Vision
  • Distant Vision
  • Color Vision

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You may be exposed to:

  • Water
  • Smoke
  • Heat
  • Cold
  • Air particles
  • Falling materials
  • Electrical shock
  • Hazardous chemicals
  • Fire
  • Emergency vehicle traffic
  • Low noise
  • Moderate Noise
  • Loud Noise


Talent Acquisition Manager

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION:
The Talent Acquisition Manager leads the development and execution of MEM’s Talent Acquisition Strategy through innovative programs and practices in the following areas:

  • Talent Acquisition Business Partner
  • Sourcing top talent
  • Leading full life-cycle recruiting processes
  • Defining and managing the MEM Candidate Experience

ESSENTIAL FUNCTIONS:

OVERALL LEADERSHIP

  • Demonstrate leadership in accordance with MEM’s vision, mission and values.
  • Maintain positive and professional relationships with all MEM co-workers, corporate counsel, corporate auditors, candidates, vendors, and the public.
  • Prepare and present budget figures as part of the Human Resources cost center in the Company operating plan; manage expenditures, monitor monthly expenses and report variances to the Director of Human Resources & Facilities and Controller as part of cost center compliance.
  • Effectively manage all vendor relationships within the Talent Acquisition scope of responsibility (Recruiters, Applicant Tracking System, Background/Reference Checking, Drug Screening, Relocation, etc.).

TALENT ACQUISITION BUSINESS PARTNER TO MEM LEADERSHIP

  • Demonstrate expert level of understanding of the line of business talent acquisition needs by participating in client meetings, being aware of changes within the business, acting as a subject matter expert for all areas of talent acquisition responsibility.
  • Partner with senior leaders and hiring managers to develop and implement a strategic talent acquisition plan to meet immediate and long-term recruiting needs.
  • Connect with key business leaders, on a regularly scheduled basis, for conversations regarding staffing plans to meet future headcount requirements and workforce planning needs.
  • Manage specific metrics for internal delivery that ensure high quality of hires as well as internal customer satisfaction. (i.e., time to fill, quality of hire, cost of hire, etc.).
  • Complete weekly recruiting summary for Executives.

SOURCING TOP TALENT

  • Differentiate MEM within talent markets, resulting in “first choice” position for high quality talent.
  • Initiate proactive sourcing strategies that are creative and cost-effective (e.g., networking, cold-calling, conducting complex internet research, attending conferences and trades shows, etc.).
  • Develop community, college and industry relationships to cultivate future candidate pipelines.
  • Build effective pipeline of key talent potentially available for immediate hire for critical positions.
  • Maximize the pipeline from different channels such as internal referrals, professional and community based organizations, business and social networking sites, contingency search, retained search, etc.
  • Maintain knowledge of the competitive landscape/industry trends, as well as market indicators which affect the sourcing of top talent and adjust accordingly.
  • Partner with Employee Relations Manager and the Learning and Organizational Development Manager to ensure sourcing strategies align with and support succession planning needs.

LEADING FULL LIFE-CYCLE RECRUITING PROCESSES

  • Oversee the full life-cycle processes of recruiting to include candidate marketing, sourcing, recruiting, screening, scheduling, interviewing, selecting, extending offers, negotiation, closing, background reference checking and all administrative components of the recruiting process.
  • Create and post recruitment advertisements with local organizations as well as various online mediums.
  • Manage the recruitment of key talent to include promotion from within and external applicants.
  • Stay informed of trends and innovative recruiting techniques in order to be competitive.
  • Act as a recruitment subject matter expert to design and develop meaningful recruiting strategies and processes, which support the development of a diverse, qualified candidate pool.
  • Ensure a positive recruiting experience, consistent with MEM’s employment brand, is created for all candidates.
  • Integrate and model the MEM Employee Value Proposition in recruiting strategies, candidate experiences and related materials.
  • Lead the interview process as the candidate’s primary point of contact at MEM.
  • Develop a hiring manager resource to be utilized as a reference tool each time a position must be filled.
  • Guide hiring managers and candidates through the selection process. Coach and train managers on appropriate interviewing and selection techniques/protocols.  Communicate regularly with hiring managers on progress of candidate selection and search process.
  • Organize, lead and document post-interview debrief/feedback with interview teams and candidates as needed.
  • Extend offers of employment to selected candidates under the direction of the Director, Human Resources and hiring managers. Work with the Total Rewards Manager to ensure that the offer is within the guidelines of MEM’s compensation policy.
  • Partner with relocation vendors as appropriate. Manage the relocation process by negotiating with vendors to secure the best price while ensuring a quality and successful move that will exceed new hire expectations.
  • Coordinate with the Employee Relations Manager to communicate new hires, and schedule onboarding and orientation.
  • Ensure recruiting policies, practices, and processes are in full compliance with local, state, federal, and company regulatory standards.
  • Maintain accurate and well-organized documentation on all candidates, searches, hiring managers interactions, and other recruiting activities to ensure a safe and thorough audit if required. Manage application/resume file and retention according to company policy.
  • Perform other duties as assigned.

QUALIFICATIONS:

Education 
A bachelor’s degree in Human Resources, Business Administration, Education, Psychology or related area or, equivalent combination of education and experience is required. 

Designations/Certifications
SPHR or SHRM-SCP highly preferred.

Experience

Required: A minimum of five years of HR experience; Experience in handling full life-cycle sourcing/recruiting efforts; demonstrated ability to work effectively with various business partners.

Preferred: Talent Acquisition strategy and implementation experience. 

Skills

  • Excellent communication and interpersonal skills.
  • Ability to prioritize and manage multiple projects and priorities while maintaining attention to detail and accuracy.
  • Proficiency in MS Office Suites with advanced level knowledge in Excel and intermediate knowledge in Word, Outlook and PowerPoint.
  • Computer literacy and the ability to use word processing, spreadsheet, Internet and database functions. 
  • Ability to maintain positive and professional relationships with MEM management and staff, corporate vendors, and the public.
  • Ability to maintain confidential and sensitive information.
  • Excellent customer service skills and professional demeanor.
  • Effective listening skills.
  • Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to work independently and on a team.
  • Ability to supervise direct reports.
  • Experience managing vendor relationships. 

Language Proficiency
Must be able to communicate effectively in English in writing, on the telephone and in person using correct grammar, spelling, punctuation, sentence structure, and vocabulary. 

Physical Demands
An employee in this position will sit, move around, handle papers and files, reach into file cabinets, make copies, and send faxes, speak on the telephone, perform computer entry, and retrieve computer information.  A person in this position must be able to perform all of the essential functions of the position.  Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions of the position.

Licenses
None required.


Learning and Organizational Development Manager

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
The Manager of Learning & Organizational Development is responsible for providing a full range of consultation and support services to MEM’s senior leadership team on the development/implementation of key strategies and solutions to build increased organizational performance. This role works in partnership across the business to address corporate goals and strategies by providing leadership in the following critical areas:

  • Learning & Organizational Development
  • Training Design and Delivery
  • Leadership Development
  • Change Management
  • Organizational Effectiveness
  • Performance Management
  • Program & Project Management

Essential Functions:

OVERALL LEADERSHIP

  • Demonstrate leadership in accordance with MEM’s vision, mission and values.
  • Build and lead the Learning & Organizational Development team to enable MEM to achieve strategic goals including Strategic Workforce Planning and Knowledge/Skills/Abilities (KSA) definition and development.
  • Maintain positive and professional relationships with all MEM co-workers, corporate counsel, corporate auditors, vendors, and the public.
  • Prepare budgetary recommendations that meet departmental goals and provide for effective management of resources. Present figures as part of the Human Resources cost center in the Company operating plan; manage expenditures, monitor monthly expenses and report variances to the Director of Human Resources & Facilities and Controller as part of cost center compliance.
  • Effectively manage all vendor relationships within the Learning & Organizational Development scope of responsibility.

LEARNING & ORGANIZATIONAL DEVELOPMENT

  • Design, develop and implement enterprise-wide L&OD strategy and solutions that drive employee performance, engagement and business results.
  • Define the MEM Talent Mobility Strategy and related Career Planning process. Develop and enculturate a continuous learning environment with leaders and employees.
  • Meet with key leaders to understand the business outcomes essential for success; assess development needs, perform gap analyses, and identify emerging trends to meet current and future skill needs of MEM employees; build appropriate talent interventions and metrics to track progress against these goals.
  • Recommend technology-based learning platform(s) supporting the full spectrum of adult development (i.e. skills, technology, relationships, change management, project management, leadership, etc.); demonstrate proficiency in modern learning strategies and tools including online, mobile, micro, social, blended, gamification and learning management systems.
  • Evaluate the appropriate mix of L&OD tools developed in-house and resources from external vendors to ensure educational and training concepts are realized.
  • Partner with Marketing and Communications to market all Learning opportunities throughout the organization. 
  • Oversee the administration of continuing education and tuition reimbursement programs.
  • Evaluate all strategies and programs to measure the achievement of established goals and desired business outcomes.

TRAINING DELIVERY

  • Develop, deliver, and facilitate a variety of workforce development initiatives and Learning events across the company through various platforms (classroom, webinar, virtual).
  • Conduct employee training and development programs to enhance individual and organizational capabilities.
  • Provide Train the Trainer sessions to meet on-going business needs.

LEADERSHIP DEVELOPMENT

  • Work with the leadership team to identify key leadership competencies. Develop and manage competency frameworks and models, providing comprehensive development tools for each identified competency.
  • Manage the Individual Development Planning (IDP) process for executives and emerging leaders. Lead the definition and administration of IDP planning processes with MEM leaders and employees. Identify development opportunities (i.e. stretch assignments/action learning assignments) to support the development of MEM’s high potential talent.
  • Define the enterprise-wide Succession Planning process. Partner with the Employee Relations Manager to ensure the effective and efficient execution of the process, to include individual and team development.
  • Design, develop and lead innovative leadership development initiatives and programs that support the strategic direction of the organization and align with leadership competencies; develop learning roadmaps for leaders at all levels enterprise-wide.
  • Develop quantitative and qualitative metrics to measure the impact of leadership learning solutions on leader effectiveness, engagement and retention; modify programs as needed to support the evolving needs of the business.
  • Provide talent guidance to internal leaders in areas such as needs assessment, identification and recommendation of leadership development learning solutions and OD interventions.
  • Manage and engage in coaching relationships with leaders as part of leadership development programs such as the 360 assessment process which includes providing information, conducting training on interpreting results and providing coaching to associates.

CHANGE MANAGEMENT

  • Work in partnership across the business to orchestrate cultural development and organization change initiatives that support corporate goals and strategies.
  • Partner with key stakeholders to develop, and support the execution of change management plans.
  • Build organizational commitment to change by facilitating change discussions with affected individuals/departments so that the “what” and “why” of strategy are clear.

ORGANIZATIONAL EFFECTIVENESS

  • Demonstrate a deep understanding of how the Learning & Organizational Development programs impact MEM’s business success.
  • Partner with leadership to understand changing workforce processes and workflows; determine required employee leadership and development support and structures needed to maximize talent and structure.
  • Design and develop organizational structure recommendations to support efficiency and effectiveness.
  • Effectively communicate strategic value to key stakeholders to generate commitment to key deliverables.
  • Navigate organizational challenges, lead by influence, and bring critical stakeholders to consensus through successful facilitation of critical decision making meetings.

PERFORMANCE MANAGEMENT

  • Work collaboratively with Human Resources and departmental leaders to ensure business planning, performance monitoring and management processes inform and support each other and lead to continuous improvement.
  • Consult with management on performance, organizational, and leadership matters. Conduct needs assessments to determine measures required to enhance employee job performance through IDPs and overall company performance.

PROGRAM & PROJECT MANAGEMENT

  • Flex and flow to lead through competing commitments and shifting priorities in a dynamic and rapidly changing environment. 
  • Manage all aspects of program needs including coordination, logistics, marketing, delivery and documentation of training records.
  • Prepare reports, including charts and graphs, and present recommendations for action plans to management.
  • Plan and lead short- and long-term planning for Learning and Organizational Development programs.
  • Conduct comprehensive analysis to determine need, project scope and best training methodology to ensure that talent solutions (i.e. education, training, mentoring) fulfill the needs and objectives of the company.
  • Develop project plans, related budgets, timelines, and complete required business planning documentation. Manage projects from inception to completion.

QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
A Bachelor’s degree in Business, Education or Human Resources, required. Masters strongly preferred.

Experience

  • At least 5-7 years of experience in roles responsible for organizational development, culture change, leadership and people development. Experience in the integration of leadership development and talent management strongly preferred.
  • Strong technical/professional expertise in the areas of adult learning, learning and executive development, organizational development consulting and learning/instructional design.
  • Strong project management skills, including a proven track record of leading large, complex projects using standard project management practices and tools.
  • Strong business acumen.
  • Excellent interpersonal, facilitation, communication and consulting skills. Ability to assess needs, influence, collaborate, deliver and partner at the most senior levels in the organization.
  • Ability to demonstrate and provide L&OD functional expertise.
  • Ability to build collaborative, trustworthy relationships.
  • Previous experience leading others through influencing or consulting skills.
  • Strategic, enterprise-wide and systems thinking.
  • Organizational astuteness and agility.
  • Solid analytical and deductive reasoning skills.
  • Extensive experience in conducting a comprehensive training needs assessment to identify learning gaps and opportunities to elevate organizational competencies.
  • Demonstrated personal initiative, follow-through, and accountability.

Designations/Certifications

  • ATD-CPLP, ATD-Master Certifications, Institute of Organizational Development (IOD) Certifications, Change Management (i.e. Prosci, IMA-AIM) Certified, and S/PHR preferred.

LANGUAGE SKILLS

  • Excellent communication and presentation skills; skilled communicator who can exchange complex information and positively influence/shape the image of the department.
  • Strong interaction skills - ability to communicate verbally and in written form to all employees.
  • Ability to effectively present information to top management, employees, and the public.
  • Ability to set a vision that inspires commitment, elevates performance, and drives results.
  • Ability to read, write, speak, and comprehend English fluently.
  • Ability to work cordially, professionally, and diplomatically in dynamic situations, with ongoing display of sound judgment in dealing with sensitive interpersonal and business matters.
  • Strong public speaking skills with the ability to engage learners throughout trainings and learning opportunities.
  • Ability to interpret a variety of documents such as technical data, operating instructions, and policy/procedure manuals.
  • Strong planning, organizational, and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines, and adapt to a changing business environment.
  • Ability to develop effective training presentations and learning aids.

MATHEMATICAL SKILLS

  • Ability to understand basic mathematical relationships and formulas.
  • Ability to understand and employ basic/complex accounting mathematics.

REASONING ABILITY

  • Ability to work with minimal supervision and make decisions within a defined scope.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve complex logical problems.
  • Strong analytical and reporting skills.
  • Experience making data-driven decisions by collecting and analyzing HR benchmarks to understand root issues and measure results.
  • Ability to use diplomacy and tact when dealing with problems.
  • Meticulous attention to detail.

COMPUTER SKILLS AND ABILITIES

  • Intermediate-Advanced level knowledge of Microsoft Office and PowerPoint.
  • Basic knowledge and experience with LMS system administration.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  •  Normal office environment


Sales Specialist

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
This position is responsible for being the primary MEM contact for producer and agency service. Assists producers with questions on all service issues not related to underwriting.  Maintains the producer database in the MEM Policy and Billing systems, and performs selected administrative functions pertaining to the Agency Management system and the Agent Segmentation program.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Producer Liaison Responsibilities

  • Act as liaison between producer, Business Development Managers, and MEM staff.
  • Develop relationships with top producers, involving coordination of special events to include Account Manager University, New Agent University, sporting events and others as assigned.
  • Grow current association relationships to support MEM’s strategic plan.
  • Answer all questions from producers regarding such issues as commission, performance compensation, licensing, mergers and acquisitions, and agency buyouts.
  • Enter new agency applications with appropriate communication to all impacted parties, including Underwriting management, BDMs, and mailroom staff. Confirm that appropriate agency application and E&O is in place.
  • Coordinate, track and document agency appointments with Previsor.
  • Maintain agency database in policy and billing systems, including annual letter to all active agencies requesting current information on their E&O coverage. After return, ensure the entry of all information into the producer database is timely and accurate.
  • Process agency mergers and acquisitions to include verifying that all parties have agreements in place, the effective date of the change, and the impacted policies. Communicate the changes to all impacted MEM parties, and update policy and billing systems to reflect the changes on existing policies.
  • Maintain active agency and producer licenses by researching the DOI website to obtain agency license data.
  • Activate/deactivate agencies due to various reasons. Cooperate with compliance and/or legal staff members in deactivating producers when necessary.
  • Monitor various reports to assure that all active producers have received appropriate commission, all overpaid commission is returned, and all accounts have active agencies assigned.
  • Request updated W-9 information as needed.

Commission Responsibilities

  • Enter commission exceptions in appropriate system(s), and continue to monitor them each month while the exception is applicable.
  • Perform 2nd Step functions on anything impacting money.
  • Perform the necessary manual functions on a monthly basis to print the commission statements and checks, verifying accuracy and completeness.
  • Work closely with Finance to enter exceptions for returned commission, as well as stale-dated checks.
  • Perform reconciliation of any commission statement to confirm commission is paid at appropriate rates on correct accounts.
  • Represent the department as a Subject Matter Expert (SME) and/or User Acceptance Tester (UAT) for any IT projects that impact the Sales department.
  • Represent the Sales department on producer issues at other non-IT internal and external meetings when appropriate.
  • Maintain appropriate records, researches, and performs tasks necessary to collect overpaid commission from inactive agencies.

Agency Segmentation Responsibilities

  • Direct IT partners on the annual Signature Partner program system changes.
  • Test and troubleshoot Signature Partner program system changes.
  • Drive contracts and commission changes with agencies and BDM’s.

Agency Management System Responsibilities (Salesforce)

  • Troubleshoot any BDM issues with usage of the agency management system.
  • Develop or enhance agency management system reports by communicating needs to provider, and then reviewing and testing outcomes.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
A Bachelor's degree or an equivalent combination of education and experience is preferred.

Experience
Two years of professional experience in the insurance industry with extensive customer service experience is highly desired.

Designations/Certifications
INS and other insurance coursework is highly desirable, but not required.

Language Skills

  • Must be able to read, write, speak, and comprehend English fluently.
  • Must be able to communicate effectively in writing, on the telephone, and in person using correct grammar, spelling, punctuation, sentence structure, and vocabulary appropriate to the insurance industry and sales/service activities.

Reasoning Ability

  • Ability to work with minimal supervision.
  • Ability to identify problems, and determine the best course of action for their resolution.
  • Ability to use diplomacy and tact when dealing with problems.

Computer Skills and Abilities
Basic to intermediate level of knowledge of word processing, spreadsheet, and presentation software.

Other Requirements

  • Ability to persuade others, coupled with a strong customer service orientation, is a requirement.
  • Highly organized, and able to manage time and multiple duties effectively.
  • Must have and maintain a valid driver’s license.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sit
  • Stand
  • Handle paper and files
  • Speak on the telephone
  • Perform computer data entry and retrieval


Mail Auditor/Premium Consultation Support

Full-Time-Columbia

SUMMARY
This position is responsible for auditing each account assigned with optimum accuracy and efficiency ensuring correct premium exposure is acquired. The audit method will be done by mail. Mail audit appointment letters along with mail audit forms and related verifying documents will be used via mail, fax, and/or email. Complete each audit in a timely manner so that minimal accounts reach 60 day delinquency in relation to the expiration date of the policy.

This position is also responsible for providing support to the Premium Consultation department. Provide administrative support duties to auditors and management such as answering the phones, handling printed output, assigning work, and processing audits.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Non-Management Responsibilities – Mail Auditor

  • Perform job duties in accordance with MEM’s vision, mission, and values.
  • Perform audits using information provided by the policyholder to complete a quality audit. This could involve contacting the insured to conduct an interview, obtain verification, and clarification. In some instances will need to obtain additional records to report accurate exposure, such as payroll records, state and federal quarterly and/or annual tax filings, general ledger/cash disbursements journals, certificates of insurance.
  • Complete audits on computer with provided software in accordance with established rules, regulations, guidelines, and procedures as determined through research of NCCI Scopes and Basic Manual. Identify changes in classification or exposure that may affect premium rate and compile the information to the Underwriter. Provide assistance to resolve disputes as requested.
  • May have to on occasion call and discuss audit results with policyholders ensuring the policyholder understands the audit results and send appropriate correspondence as warranted. Promptly return all telephone calls and emails from all customers.
  • Schedule audits and manage workload efficiently and economically. Communicate with other departments to help monitor policy changes, address concerns with producers.
  • Maintain favorable ongoing relationships with all customers including internal partners, producers and customers. Provide excellent customer service to all internal and external customers.
  • Timely and accurately document all contacts and pertinent information. Independently plan scheduled mail audit correspondence. Prepare and submit accurate and timely production reports.
  • Attend work related functions and meetings as directed.
  • Miscellaneous duties/assignments as directed by management.

Non-Management Responsibilities – Premium Consultation Support (PCS)

  • Perform job duties in accordance with MEM’s vision, mission, and values.
  • Maintain favorable ongoing relationships with all customers including internal partners, producers and customers. Provide excellent customer service to all internal and external customers.
  • Attend work related functions and meetings as directed.
  • Answer all calls promptly coming into the PCS and answer audit processing questions from internal and external customers with detailed knowledge in accordance with procedures in a professional and courteous manner.   Handle all tasks promptly coming into the PCS workflow.
  • Provide support when needed in systems testing, updates, and maintenance.
  • Assist with research on audit issues, disputes, transfers, and revisions.
  • Provide assistance in the training of new employees in the audit department.
  • Monitor automation and/or manually assign work to auditors, and monitor automation and/or manually process incoming completed audits.  
  • Process all printed out-put, handle department mail, fax, and photocopies.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
This position requires a Bachelors Degree, preferably in Accounting or Business Administration or an equivalent combination of education and experience from which comparable capabilities were obtained.  

Experience
One year auditing experience or two years of professional work experience.

Designations/Certifications
None required. APA 91 and 92 is recommended. PAAS training completed within the first year.

LICENSES
None required.

ESSENTIAL SKILLS
Knowledge of insurance coverage, consultation techniques, NCCI manual rules and classifications.

LANGUAGE SKILLS

  • Ability to read and comprehend basic and/or complex instructions given from written and oral sources.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures; write reports, business correspondence, and procedure manuals
  • Ability to write basic correspondence.
  • Ability to effectively present information to management, employees, and the public in such a way that each participant will understand and benefit.
  • Ability to read, write, speak and comprehend English fluently.
  • Must be able to communication effectively in person and over the telephone with vocabulary appropriate to the position.

MATHEMATICAL SKILLS
Must have working knowledge of accounting records and payroll documentation.

REASONING ABILITY

  • Ability to manage own time and workload effectively, capable of working alone or as a team.
  • Ability to apply principles of logical thinking to define problems, collects data, establish facts, and draw valid conclusions.
  • Ability to use common sense techniques in solving problems as well as the ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to project a warm and professional image in all business contacts.
  • Ability to maintain professional relationships with fellow workers, agency contacts, and the general public.
  • Ability to readily accept changes in Company practices and procedures.

COMPUTER SKILLS AND ABILITIES
Working knowledge of or ability to learn and use Visual Audit Software, Guidewire, Image Right, Microsoft Word, Excel, Outlook, and Internet Explorer.

Understanding of payroll software, resources, and spreadsheets.

Able to type reports, should be able to type at least 40 wpm.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A person in this position will sit and move about, make computer entries, retrieve information from the computer, make copies, and fax materials. Must be able to handle papers, folders, and files.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Manager, IT Operations

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
The Manager of Information Technology Operations is responsible for leading the Operations and Security Departments.  Guiding colleagues in the areas of:

  • Systems & Telecommunications which includes the overall support of MEM’s local area and wide area networks (LAN/WAN), internet connections, Windows and Linux based systems, voice and data telecommunications and storage systems;
  • Information Security including security systems and ensuring security best practices for all of MEM;
  • Computer Operations service delivery including enterprise communications issues;
  • Asset management and monitoring compliance with licensing agreements;
  • Supplier/vendor management for effective execution of the sourcing process;
  • Service Desk functions providing for first and second level problem management reporting, control and maintenance.

The Manager will accomplish this by directing, managing, planning, organizing and implementing departmental goals and objectives designed to support MEM’s Business Strategic Plan. The Manager will develop, implement and improve customer service strategies, work processes and technologies, which optimize the cost-effectiveness and reliability of Information Technology resources and assets.

ESSENTIAL FUNCTIONS

  • Demonstrates leadership in accordance with MEM and department’s vision, mission and values.
  • Strong technical and non-technical communication skills in both written and verbal form.
  • Defines the technology infrastructure strategy to support the short- and long-term business objectives of MEM.
  • Provides technical leadership in all aspects of network and systems administration, voice and data telecommunications, information security and Service Desk support.
  • Plans, establishes priorities and coordinates the purchase, installation and implementation of LAN/WAN networks, Windows and Linux based systems, voice and data telecommunications, and information security hardware and software according to departmental standards and procedures.
  • Manages technology delivery expense budget and a capital equipment expenditure budget in accordance with short- and long-term business strategies.
  • Provides technical leadership to Information Technology and the enterprise including being conversant with, and cognizant of, the future direction of systems, how that direction will impact the enterprise and how future and current systems can be applied for the benefit of the enterprise.
  • Works closely with other IT departments (Quality Engineering, Development and Project Management) to coordinate current and future plans and activities including coordination and technical assistance to facilitate specific development projects that involve the computing environment, the coordination of software upgrades and the installation of new products.
  • Manages employee performance, defines roles and responsibilities, motivates and challenges employees, delegates effectively, and provides opportunities for growth and development.
  • Directs the planning, coordination and implementation of security measures to regulate access to data and prevent unauthorized modifications, destruction or disclosure of information.
  • Maintains software, hardware, licensing and inventory to provide upgrades as necessary and ensure appropriate service and maintenance records are maintained.
  • Negotiates with vendors for maintenance and services contracts of computer hardware and software and telecommunications on terms and conditions in the best interest of MEM.
  • Monitors vendor performance relating to the terms and conditions of maintenance and services contractual obligations.
  • Recognizes and identifies potential areas where existing Information Technology policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
  • Directs the evaluation, selection and installation of software productivity and automation tools throughout the enterprise.
  • Ensures the confidentially, integrity and availability of sensitive corporate and user data.
  • Supervises the disaster recovery and business continuity planning, testing, and recovery process for Information Technology.
  • Provides the processes and systems to control and maintain desktop and client server software within the enterprise to ensure compatibility and integration with enterprise strategies.
  • Manages the overall technical support team for all MEM’s software applications, desktop and laptop computers, phones, printers, Internet/web connection devices, and work station/server support.
  • Analyzes the training needs of users, assists the Employee Development and Performance Manager in developing classroom curriculum and provides individual and group training plans designed to ensure maximum utilization of information technology.
  • Maintains software and hardware versions, maintenance levels, registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.
  • Coordinates licensing and maintenance of desktop software requirements within Information Technology.
  • Conducts inventory audits to ensure accountability of Information Technology assets and compliance audits to established methods, policies and procedures.
  • Coordinates Information Technology personnel and equipment moves and requirements necessary to support corporate facility needs.
  • Performs other related duties as required.

QUALIFICATIONS

Education:
BS or BA degree in computer science or related field or an equivalent combination of education and experience

Experience:
Seven to ten years’ experience in systems or network administration, with five years as a Supervisor within a technology and infrastructure environment.

Certifications:
Professional Certifications will be provided preference in candidate selection.

Language Skills:

  • Ability to read and comprehend basic/complex instructions given from written and oral sources.
  • Ability to write complex correspondence.
  • Ability to effectively present information to top management, employees, the public.
  • Ability to read, write, speak and comprehend English fluently.

Mathematical Skills:

  • Ability to understand basic mathematical relationships and formulas.
  • Ability to understand and employ basic/complex accounting mathematics.

Reasoning Ability:

  • Demonstrated leadership and management skills.
  • Knowledge at the expert level of current techniques and hardware capabilities of several of the following disciplines: LAN/WAN networks, Windows and Linux based systems, voice and data telecommunications, information security, database administration, technology operations and direct end user support.
  • Knowledge at the expert level of current techniques and hardware capabilities of personal computers, local area networks, and wide area networks, and connectivity capabilities with network servers.
  • Experience with relational database technology, transaction processing procedures, advanced modeling and design tools, hardware and software environment, problem management systems, production scheduling and report distribution systems.
  • Ability to understand, and clearly relate to other members of the organization, technical manuals, software specifications, hardware principals of operations, and general methods of systems software operations.
  • Ability to plan and control projects.
  • Ability to work with little or no supervision.
  • Ability to use common sense techniques in solving problems.
  • Ability to solve complex logical problems.
  • Ability to use diplomacy and tact when dealing with problems.
  • Ability to identify problems and determine the best course of action for their resolution.
  • Ability to critically evaluate information for accuracy and usefulness in solving problems.
  • Ability to deal with problems involving several concrete variables in a variety of situations.

Computer Skills and Abilities:
Expert level of knowledge of word processing, spreadsheet, and presentation software.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sit, Stand, Walk
  • Lift computers and their components
  • Handle cords and wires and other small objects
  • A person in this position must have stamina to work overtime when necessary, including evenings and weekends.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You may be exposed to:

  • Low to Moderate noise as expected in a Data Center Environment.


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